Unsubscribed Clients

SOLVED
Go to solution
KHady
Rookie
0 Votes

I am unable to see who unsubscribed with an A/B campaign.  I have tired everything.  I received online help and that did not work.  My 1st campaign I was able to see who unsubscribed and the bounces with no problem.  Now, I can not identify who is unsubscribing, so I am unable to remove them.  The person I spoke to on the chat could see it, but I could not.  How can I remove someone, when I don't who it is????  I should not have to call or contact someone every time this occurs.  Please advise because I have searched every report and nothing!  This is a real concern, especially if constant contact "dings" me every time I send an email to someone who has unsubscribed.

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @KHady ,

 

You don't need to necessarily manage unsubscribed contacts, if they unsubscribe from you through the unsubscribe link, you won't be able to email them through our system. You can also export unsubscribes from your account in a file format. For a full overview of how unsubscribes work, I'd recommend going through our main article on the topic.

 

Additionally, you can view unsubscribes for a Subject AB test by selecting one of the reporting links for a particular subject line you sent, then switching the drilldown list to the unsubscribed - the same as if you were looking at a drilldown for a regular email. For a full overview of Subject AB email reporting, I'd recommend taking a look at this article.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @KHady ,

 

You don't need to necessarily manage unsubscribed contacts, if they unsubscribe from you through the unsubscribe link, you won't be able to email them through our system. You can also export unsubscribes from your account in a file format. For a full overview of how unsubscribes work, I'd recommend going through our main article on the topic.

 

Additionally, you can view unsubscribes for a Subject AB test by selecting one of the reporting links for a particular subject line you sent, then switching the drilldown list to the unsubscribed - the same as if you were looking at a drilldown for a regular email. For a full overview of Subject AB email reporting, I'd recommend taking a look at this article.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JAN 06
How to Grow Your List in Constant Contact
3PM - 4PM EST