Solved: Unsuspend a suspended email address - Constant Contact Community

ErinT404 · ‎04-10-2023

New to learning how CC can benefit our customers. If I unsuspend a contact from a recent campaign report will that contact automatically receive the campaign again in a specific time frame? TIA

William_A · ‎04-10-2023

Hello @ErinT404 ,

Since bounces don't count for original sends, they won't be calculated into automated or manual resends-to-non-openers.

As a follow-up from manually unsuspending, I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend.

If the non-existent bounce occurs again, then it may be worth reaching out to our Delivery team to see if they have any additional insight regarding that domain / ISP.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎04-10-2023

Hello @ErinT404 ,

Since bounces don't count for original sends, they won't be calculated into automated or manual resends-to-non-openers.

As a follow-up from manually unsuspending, I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend.

If the non-existent bounce occurs again, then it may be worth reaching out to our Delivery team to see if they have any additional insight regarding that domain / ISP.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

Unsuspend a suspended email address

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