Unsuspend a suspended email address

[LOLChurch]

When unsuspending a recipient, do they receive an email from Constant Contact asking them to confirm the action?

[William_A · Accepted solution]

Hello @LOLChurch ,

No they wouldn't as unsuspending has nothing to do with email permissions like resubscribing. For more info on suspended contacts, make sure to check our main article on the topic. 

As a follow-up, I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend.

If the non-existent bounce occurs again, then it may be worth reaching out to our Delivery team to see if they have any additional insight regarding that domain / ISP.