Solved: Update your email and sign-up form footer settings - Constant Contact Community

Easter_Seals_TriState · ‎10-13-2022

Hi!

I was wondering how I can change the email attached to the unsubscribe portion of our header. I see how you can turn it off but the email attached no longer works with us and we would like for that to be changed asap.

Thanks!

William_A · ‎10-13-2022

Hello @Easter_Seals_TriState ,

You may want to check and see if the original account owner's email address is still listed as contact in the account, or is listed as the From/Reply-to address, account's main address, or the account's billing address. Only another verified address can be used for these account elements.

The AO's contact card will be used for sections coded to insert contact details, such as greeting tags and the unsubscribe footer link, when doing previews and test sends. When you send out the email for real, that unsubscribe link will fill with the receiving contact's address.

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William A
Community & Social Media Support

View solution in original post

William_A · ‎10-13-2022

Hello @Easter_Seals_TriState ,

You may want to check and see if the original account owner's email address is still listed as contact in the account, or is listed as the From/Reply-to address, account's main address, or the account's billing address. Only another verified address can be used for these account elements.

The AO's contact card will be used for sections coded to insert contact details, such as greeting tags and the unsubscribe footer link, when doing previews and test sends. When you send out the email for real, that unsubscribe link will fill with the receiving contact's address.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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