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What happened to my surveys?

americanrecorder
Rookie
‎10-08-2022 06:52 PM
0 Votes
‎10-08-2022 06:52 PM

I'm looking for records of surveys that were sent out using Constant Contact, and they appear to be gone! What happened?

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Top Answer
William_A
William_A
Administrator

‎Oct 10, 2022 8:22:03 AM

Hello @americanrecorder ,

 

Legacy surveys and their reporting have been fully retired as of May 2, 2022. With the full retirement of the legacy survey system, the results and reporting for them were also removed. This was noted in emails sent to accounts that still had access to the legacy surveys, 30 days and 60 days prior to the full retirement. If you wish to setup a case for our higher level technical team to try and retrieve any of those surveys' data, please call general phone support.

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1 REPLY 1
William_A
Administrator
Administrator
‎10-10-2022 11:22 AM
0 Votes
‎10-10-2022 11:22 AM

Hello @americanrecorder ,

 

Legacy surveys and their reporting have been fully retired as of May 2, 2022. With the full retirement of the legacy survey system, the results and reporting for them were also removed. This was noted in emails sent to accounts that still had access to the legacy surveys, 30 days and 60 days prior to the full retirement. If you wish to setup a case for our higher level technical team to try and retrieve any of those surveys' data, please call general phone support.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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