Why did my subject line not populate the first nam... - Constant Contact Community

MaggieH09 · ‎08-06-2022

I have been with you for years and this morning my emails that went out to non-openers populated the subject line with: Hey [FIRSTNAME OR ""]] do you suffer from excessive WORRY?

How embarrassing as a business owner! Why didn't it populate the first name like it always does?

This makes me not trust this system.

Please advise so it doesn't happen again!

Zoe_H · ‎08-06-2022

Hello @MaggieH09,

I apologize that you had this experience! Can you please send us a screenshot of what it looked like in your email client after it was sent so we can take a look at how to prevent this in the future?

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Why did my subject line not populate the first name???

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Support Tips

Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

Casual Conversations: What's your go-to playlist?

Community Roundup: August 2024