api permission denied

FelixC
Rookie
0 Votes

why the system is telling me api permission denied when i share on instagram???

3 REPLIES 3
William_A
Administrator
0 Votes

Hello @FelixC ,

 

Can you confirm the Insta page is a business account, and not listed as a creator or personal account in Insta's system? Have you tried disconnecting the social platform, removing our app permissions from your Facebook business manager, and then reconnecting the platforms (including the associated Facebook account)?


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William A
Community & Social Media Support
JohnC79
Rookie
0 Votes

I have taken all of the necessary steps that you have recommended with allowing APi permissions for constant contact to post to Facebook.  Is there something I'm missing?

 

William_A
Administrator
0 Votes

Is the personal account you're logging into an admin on the business page you're trying to connect? Have you checked with Facebook support to see if there's any API restrictions or other elements on your business manager that'd be preventing it from connecting to 3rd party systems?


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William A
Community & Social Media Support
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