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app log in issue

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JoanR079
Rookie
‎08-09-2021 10:21 PM
0 Votes
‎08-09-2021 10:21 PM

what have you done to the app?

 

What a mess - it logs me out regularly now and I have to re enter my account info almost daily - this is awful!

 

it's the worst app i have - completely not convenient - so what ever bug you have, please fix it 

 

very disappointed!!!

 

 

1 ACCEPTED SOLUTION
William_A
Administrator
Administrator
‎08-10-2021 12:08 PM
0 Votes
‎08-10-2021 12:08 PM

Hello @JoanR079 ,

 

Does uninstalling and reinstalling the app make it so you stay logged in longer? Otherwise, I'd recommend calling our general support so they can get you to the Tier 2 mobile app team for further troubleshooting and information collection.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

3 REPLIES 3
JoanR079
Rookie
‎08-09-2021 10:25 PM
0 Votes
‎08-09-2021 10:25 PM
real problem - the app now auto logs me out every day or so - so frustrating! how can this be fixed?
William_A
Administrator
Administrator
‎08-10-2021 12:08 PM
0 Votes
‎08-10-2021 12:08 PM

Hello @JoanR079 ,

 

Does uninstalling and reinstalling the app make it so you stay logged in longer? Otherwise, I'd recommend calling our general support so they can get you to the Tier 2 mobile app team for further troubleshooting and information collection.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
JoanR079
Rookie
‎08-10-2021 03:58 PM
In response to William_A
0 Votes
‎08-10-2021 03:58 PM

thank you so much William - just re-installed the App and will see how it goes...and will call in if needed - thank you again for your great suggestion and solution...fingers crossed:)

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