Solved: Re: app log in issue - Constant Contact Community

JoanR079 · ‎08-09-2021

what have you done to the app?

What a mess - it logs me out regularly now and I have to re enter my account info almost daily - this is awful!

it's the worst app i have - completely not convenient - so what ever bug you have, please fix it

very disappointed!!!

William_A · ‎08-10-2021

Does uninstalling and reinstalling the app make it so you stay logged in longer? Otherwise, I'd recommend calling our general support so they can get you to the Tier 2 mobile app team for further troubleshooting and information collection.

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William A
Community & Social Media Support

View solution in original post

JoanR079 · ‎08-09-2021

real problem - the app now auto logs me out every day or so - so frustrating! how can this be fixed?

William_A · ‎08-10-2021

Hello @JoanR079 ,

Does uninstalling and reinstalling the app make it so you stay logged in longer? Otherwise, I'd recommend calling our general support so they can get you to the Tier 2 mobile app team for further troubleshooting and information collection.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

JoanR079 · ‎08-10-2021

thank you so much William - just re-installed the App and will see how it goes...and will call in if needed - thank you again for your great suggestion and solution...fingers crossed:)

app log in issue

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