Join the Ready, Set, Send Challenge Week 3. Share your QR code or landing page and win a badge!

app log in issue

SOLVED
Go to solution
JoanR079
Rookie
0 Votes

what have you done to the app?

 

What a mess - it logs me out regularly now and I have to re enter my account info almost daily - this is awful!

 

it's the worst app i have - completely not convenient - so what ever bug you have, please fix it 

 

very disappointed!!!

 

 

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @JoanR079 ,

 

Does uninstalling and reinstalling the app make it so you stay logged in longer? Otherwise, I'd recommend calling our general support so they can get you to the Tier 2 mobile app team for further troubleshooting and information collection.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

3 REPLIES 3
JoanR079
Rookie
0 Votes
real problem - the app now auto logs me out every day or so - so frustrating! how can this be fixed?
William_A
Administrator
0 Votes

Hello @JoanR079 ,

 

Does uninstalling and reinstalling the app make it so you stay logged in longer? Otherwise, I'd recommend calling our general support so they can get you to the Tier 2 mobile app team for further troubleshooting and information collection.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
JoanR079
Rookie
0 Votes

thank you so much William - just re-installed the App and will see how it goes...and will call in if needed - thank you again for your great suggestion and solution...fingers crossed:)

  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Challenge: Week 3 - Audience Building

    Your email list is a valuable asset for your business. Let's learn the importance of growing it.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
OCT 24
Engage and Convert: The Email and Social Media Power Play
2PM - 3PM EST