Solved: Re: emails appearing different - Constant Contact Community

DHLC · ‎01-03-2025

My original emails are showing up in Outlook with the text looking different with hyphenated words at the end of lines that are not hyphenated in the original. See attached from Desert Hills Lutheran Church account go2dhlccc

Make a Difference December 20, 2024

below are what outlook contacts are receiving. This started happening in early December 2024.

What can be done?

Caitlin_M · ‎01-25-2025

Hi @DHLC. This is due to a setting called Advanced Typography in Outlook 365 which is not something we can override on the Constant Contact end. Any contacts that use Outlook 365 will need to make changes on their end to remove the hyphenated words.

See the following article from Microsoft to turn off this setting. We are not able to assist with changing these settings and they will need to contact Microsoft if they are not seeing this setting.

--

Caitlin M.
Community Manager

View solution in original post

Caitlin_M · ‎01-25-2025

Hi @DHLC. This is due to a setting called Advanced Typography in Outlook 365 which is not something we can override on the Constant Contact end. Any contacts that use Outlook 365 will need to make changes on their end to remove the hyphenated words.

See the following article from Microsoft to turn off this setting. We are not able to assist with changing these settings and they will need to contact Microsoft if they are not seeing this setting.

--

Caitlin M.
Community Manager

emails appearing different

Why Picking the Right Fonts for Your Emails Matters

The Unintentional Humor of Spam Emails

How to Create Images of Multi-Page PDFs

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.