how can i see a list of contacts that have not opened my campaigns in over a year.

[MattS05]

how can i see a list of contacts that have not opened my campaigns in over a year. I want to clear out the people who have not opened my emails in at least one year. Thanks!

[William_A · Accepted solution]

Hello @MattS05 ,

You can use segmentation to filter out contacts who've chronically not opened your emails, Contact Activity > Did Not Open > Any Email > In the last > 1 year. You can then further manage this segment by adding it to a list, determining which contacts may still be worth keeping (such as very recent additions based on Date Added), and then deleting all the remaining non-openers and the segment list. There's also our pre-built low engagement segmentation, which you can use to re-engage those specific contacts that rarely if ever open your emails.

[user083563]

Hello,

This is actually what I am trying to do. However, I am not seeing the Contact Activity option under segmentation or anywhere else. Is this feature still available? I would like to find contacts who have not opened my emails in x amount of time. The least engaged was the closest option I found, but it includes people who have opened emails, though infrequently and not often, and I want to find people who hadn't opened any emails at all in x time. Thanks!

[William_A]

Hello @user083563 ,

You're replying to an older thread. The wording of the segment system has changed a bit (now "Email Activity"), but that's all covered in the articles linked in my prior comment. Please follow the guidance of those articles for step-by-step and visual guidance on setting up your non-opener segment. I can confirm this is available in your account.

[user083563]

Thank you! It looked a bit different last time I searched for this, so the wording clarification helps. I appreciate the article and videos options and found the most video most helpful in providing me a clear idea of where this feature was located and how to apply it.

[user083563]

Do you know if there's a way to exclude people who recently subscribed to the mailing list? I would like to give them a chance to get engaged and don't want to accidentally get rid of them by batch removing everyone on this list.

[William_A]

You can further manage this segment by adding it to a list, determining which contacts may still be worth keeping (such as very recent additions based on Date Added), and then deleting all the remaining non-openers.