new user invitation

[Unity]

I added the email of a new account manager to receive an invitation to be a user.  They got an error message saying "Invitation cannot be redeemed because user already has linked accounts."  What does this mean?  What linked accounts?  We only have the one.

He will be the first user added other than account owner. 

[William_A · Accepted solution]

Hello @Unity ,

This messaging is because the person you're trying to add has their email address as a username for another account they're on. They'll need to login to the other account they own / are a user on, and update their username to something different / unique. Once they've done that you can add them as a user to your account using that freed-up email address.

It'd also be advisable that once they've gotten their login setup for your account, they update their username to something more unique - that way they're free to have their email address be used to setup another account user login if necessary.

If they need further assistance with updating their other accounts' username, I'd advise having them call general support to provide the email address in question, confirm security permissions live, and work with the agent to administratively update that other username.