Got a 'How do I' question? Join our live 'Ask a Trainer' session happening 11 am to 4 pm EST for instant help and pro tips!

non existent email addresses

MartaG8
Campaign Contributor
0 Votes

This month I had 33 nonexistent email addresses that bounced.  I normally have one or two bounces out of my 300 subscribers.

Where did all these contacts come from??  Most of the addresses looked like gibberish, and many looked like they came from foreign countries. I never got informed that they were new subscribers.  Am I being hacked or something?

1 REPLY 1
William_A
Administrator
0 Votes

Hello @MartaG8 ,

 

What is the frequency of your subscriber update notification? Additionally, what is the source of the contacts? If the contacts are also bouncing as non-existent, then it's a simple enough matter to delete and unsub them while viewing your bounce report

 

Most likely, a bad actor came across one of your sign-up forms, and added the gibberish addresses until the reCaptcha or a similar protocol kicked in to push back against additional new sign-ups without human verification. If this is becoming an issue for your contact management / billing, you might want to temporarily turn off or remove the sign-up form that’s causing the problem. Then, you can re-enable / re-add it after some time has passed. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    The Power of Direct Subscriber Feedback: Measuring Customer Satisfaction

    Today, understanding customer satisfaction is crucial. How can you know if customers are happy with your products or services?

    See Article
  • Avatar

    Featured Thread

    The Unintentional Humor of Spam Emails

    Have you ever wondered who or what is on the other side of a spam email? Take 10 minutes out of your day and watch this lighthearted video!

    View thread
  • Avatar

    Featured Thread

    How to Create Images of Multi-Page PDFs

    Discover the process of transforming PDFs with multiple pages into image files directly on Constant Contact.

    See Article
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JAN 30
Chart Your Course to Capture Leads and Own Your Contacts
2PM - 3PM EST