previously unsubscribed would like to resubscribe

[MicheleA8001]

I have two people who unsubscribed a long while ago (neither are on my unsubscribed list).  How do I resubscribe them.  When attempting to re-submit their email addresses - I'm told they can't be resubscribed.  One moved back into the community and the other is an older person who must have hit the unsubscribe button a while ago.

[William_A · Accepted solution]

Hello @MicheleA8001 ,

If you're unable to utilize the contacts dashboard way of resubscribing them, the easiest method for them is to go through one of your sign up forms.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.