"From: [name] " is not showing up in people's inboxes

[VirtusTennisCoaching]

My "From Name", which is is not showing up in my subscriber's inboxes. Instead what's appearing is my email address. Could you let me know if this is a bug, or if it's something that I'm able to change in the settings?

[William_A]

Hello @VirtusTennisCoaching ,

Is this occurring in all email clients, or just one in particular? Is there any other common element for the contacts that are seeing this - such as being on the same domain, or using the same email client?

When I test send your emails to my work and personal addresses, the From Name matches what you have entered for the email's header.

[VirtusTennisCoaching]

Hi @William_A ,

I've just seen that when the email is sent to an Outlook account, it seems to appear well - whereas gmail accounts it appears as the email address (not the From Name).

[William_A]

I used Gmail for my testing and it showed the name. Is there a setting in the receiving Gmail account that would be replacing the name with the email address, or is it currently in their saved addresses as that email being the name?