subscriber question?

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lisadariakennedy
Rookie
0 Votes

when I send to my email list it sends to around [lower number] but when I download the .csv there are [large number] active emails. Is it that my subscription rate is not high enough to send to all, so Constant Contact is restricting the amount it sends to?

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William_A
Administrator
0 Votes

Hello @lisadariakennedy ,

 

I think you're confusing your contacts numbers. The larger number you mentioned corresponds to your total contacts - inactive (non-billable) and active (billable). The lower number provided corresponds to your active, subscribed contacts.

 

For additional info on what I'm referring to, I'd recommend these articles:


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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William_A
Administrator
0 Votes

Hello @lisadariakennedy ,

 

I think you're confusing your contacts numbers. The larger number you mentioned corresponds to your total contacts - inactive (non-billable) and active (billable). The lower number provided corresponds to your active, subscribed contacts.

 

For additional info on what I'm referring to, I'd recommend these articles:


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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