subscriber question?

[lisadariakennedy]

when I send to my email list it sends to around [lower number] but when I download the .csv there are [large number] active emails. Is it that my subscription rate is not high enough to send to all, so Constant Contact is restricting the amount it sends to?

[William_A · Accepted solution]

Hello @lisadariakennedy ,

I think you're confusing your contacts numbers. The larger number you mentioned corresponds to your total contacts - inactive (non-billable) and active (billable). The lower number provided corresponds to your active, subscribed contacts.

For additional info on what I'm referring to, I'd recommend these articles:

• Active vs. Inactive contacts
• Contact Dashboard management