Solved: suspended email - Constant Contact Community

AnnM417 · ‎05-18-2022

This email is a valid email: When I try to send my newsletter to it, you show it as invalid and suspend it. Can't figure out why and neither can the school district, because it is a valid email. Help!

William_A · ‎05-18-2022

Hello @AnnM417 ,

I got the contact unsuspended in our system administratively. As a follow-up, I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend.

If the non-existent bounce occurs again, then it may be worth reaching out to our Delivery team to see if they have any additional insight regarding that domain / ISP.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎05-18-2022

Hello @AnnM417 ,

I got the contact unsuspended in our system administratively. As a follow-up, I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend.

If the non-existent bounce occurs again, then it may be worth reaching out to our Delivery team to see if they have any additional insight regarding that domain / ISP.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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