Created segment does not find contacts that did not open a specific email

[SIR101WebMaster]

A segment created to allow email to only contacts that have not opened or clicked an RSVP button does not find those contacts, though review of reporting shows 100+ contacts have not yet opened the specific email. I need to send a new invite email to those contacts that have not opened the previous email. I don't want to send a new email to contacts that have already RSVP'D...

[Zoe_H]

Hello @SIR101WebMaster,

To see contacts who have not opened your previous email, please select the Reporting Tab here and move the Did Not Opens to a new list. Thanks!  

[SIR101WebMaster]

Yes, I can most likely use this "Did Not Open" method as you describe it... But, my question is why doesn't the method that I prescribed work? Shoudn't segment creation with the options I chose provide all contacts of a specific campaign that did not open the email, as well? Seems like the filtering is broken, no?

[Zoe_H]

Hello @SIR101WebMaster,

At this time, we are not experiencing any issues with segmentation. I see in your account that you chose "Did not click a link in any of your last 5 emails" instead of "Did not open" for the contact activity, and that may be why you are seeing incorrect information. Please select this helpful article for more options with segmentation. Thanks! 

[SIR101WebMaster]

Your response is based on the current state of the segment... In effort to try and get the segmentation to work, I modified the options and left them in the state you see now. My initial options "not opened or clicked an RSVP button", didn;t work. I'll try again, now that my campaign has received more responses, to see if I can get an expcted result. You guys really need to fully test (And yes, I do know about software testing) all possible options.