system is stuck

DianeHappy
Rookie
0 Votes

It has taken me HOURS to send my weekly email because the system keeps spooling. I have deleted cookie and cleared my cache multiple times and even now I do not know if the email went out. Nobody has time for this!!!

1 REPLY 1
William_A
Administrator
0 Votes

Hello @DianeHappy ,

 

It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William A
Community & Social Media Support
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