trouble scheduling send email newsletter today

NWO-Emmaus · ‎02-20-2022

I've been using CC for over a year and never had this problem. In Campaign, from my draft email newsletter, when I click on CONTINUE (to go to schedule the send), the system fails to take me to the send page. The window just goes white and never populates. Any help would be greatly appreciated! It's supposed to be published 2/21 at 5:00 AM

William_A · ‎02-21-2022

Hello @NWO-Emmaus ,

Are you still having issues with scheduling your email? It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis.

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.

That said, have you also tried scheduling the email from the My Campaign screen - clicking the email's More button, the selecting the schedule option?

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William A
Community & Social Media Support

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