Resubscribe a contact

[KevinS48538]

Greetings - 

I sent a resubscribe to a contact.  He followed the instructions and resubscribed.  However, the resubscribe didn't take.  Now I have to forward the email to him through my personal email account.  This is NOT helpful.  If resubscribe indeed isn't possible. PLEASE just say so instead of me having to jump through zillions of hoops for nothing.  This is the very reason I left my previous marketing platform.  

Please advise. 

[William_A · Accepted solution]

Hello @KevinS48538 ,

If a contact is unable to go through the normal resubscription process, the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.