unable to create an email

[AdamC263]

Hi ,we wonder why we couldn't create an email ? when we click "create" -- "email " ,then there is an error  ? thanks for your help.

[William_A]

Hello @AdamC263 ,

What is the error message you're receiving? Is the issue still occurring? Does performing any basic connectivity troubleshooting, such as cache clearing, or testing in other browsers / private browsing mode alleviate the issue at all? Please keep in mind that when I say connectivity, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.

[AdamC263]

Hi ,thanks for your attention .  it shows us :

Not Found

The requested URL /pages/campaigns/templates/campaignType/10/name/Untitled Email Created 2022/02/16, 2:08:42 上午 GMT-5/startOn/1644999000000 was not found on this server.

[Caitlin_M]

Thank you for that information. This is an issue we are further investigating on our end. You can use this link to access templates in the meantime. You will need to be logged in first for the link to work correctly