unsubscribed

[daniels3651]

When I delete all contacts, are the unsubscribed also deleted?

[William_A]

Hello @daniels3651 ,

Yes, but their unsubscribed status will remain in our system for your account. So if you later re-upload any previously unsubscribed contacts, they'll go back to being unsubscribed. See our main article regarding unsubscribes for more info. 

[daniels3651]

got it, so even though they may not be visible to me on the front end, they remain in the back end so if the unsubscribed contacts happens to be unloaded again, im still not emailing to them?

[William_A]

Correct.

[DebbieH45368]

So an unsubscribed contact can never be resubscribed.

[William_A]

No, @DebbieH45368 , an unsubscribed contact can be resubscribed. That said, it has to be done in a certain way so there's some kind of papertrail. This must be done to appease federal and international anti-spam regulations that all ESPs, their customers, and email marketers in general must comply with.

If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms, either a landing page form or one coded into your website.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.