Customer service has to be one of the most under-appreciated roles out there in retail and ecommerce. I remember working for a major book retailer and another time on phone support, constantly being heckled and treated like scum. With social media it seems like there is a never ending stream of unhappy individuals.
Two pieces of advice I received that really helped me were
- Overwhelm them with kindness
- Do not feed the troll - some people just want to stir the pot
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Support Tips
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Support Tips
Social Media
"There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will
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Support Tips
Call-To-Action Links
"Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin
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Support Tips
Welcome Your Audience
"Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick
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