What are some of the biggest challenges you've faced in the retail/ecommerce industry?

Nick_S
Administrator

The retail world is ever-evolving. From products to platforms to services, everyone is trying to carve out their space and generate success! What are the biggest challenges you encounter? Is it tough competition, shifting consumer demands, or something else? Let's discuss and find some solutions!

 

How to Share Your Story:

  1. Comment below: Share your challenges, your mindset while dealing with them, and what strategies helped overcome them?

  2. Include Visuals: A picture is worth a thousand words! If you have any images, videos, or other visuals that accompany your story, feel free to share them. They add a personal touch to your narrative.


Nick S.
Social Media & Content Manager
2 REPLIES 2
Chris-S
Administrator
0 Votes

Customer service has to be one of the most under-appreciated roles out there in retail and ecommerce. I remember working for a major book retailer and another time on phone support, constantly being heckled and treated like scum. With social media it seems like there is a never ending stream of unhappy individuals. 

 

Two pieces of advice I received that really helped me were

  1. Overwhelm them with kindness
  2. Do not feed the troll - some people just want to stir the pot

1_4XkL8d6F4WhwQPSJxCVIog.png

Chris-S
Administrator
0 Votes

How about you @JillB59@user3257085@KevinP28 any challenges you would like to share? 

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