About William_A

William_A · ‎06-21-2022

Hello @ClydeT5 , When you drag over the image, make sure you're not text wrapping it. This is easily distinguished by the normal pink line becoming a pink box when hovering inside a text block. You can also just double-click the image placeholder block in the side-menu, and it'll automatically add it to the bottom of your email, then you can drag to where you want it. Additionally, you're not going to be able to "copy" an image that you ripped from a google doc into the email. You either need to save it as a unique image file (such as a PNG or JPG), or somehow get a URL for it, to insert it into your email via URL method. For guidance on dragging and arranging blocks For guidance on how text wrapping works For guidance on inserting and removing images

William_A · ‎06-21-2022

Hello @SusanD912 , It's an unsubscribed email address, so you won't be able to just add it back like you're uploading a contact, for compliance and legal reasons. So, like resubscribing any other contact, you'd need to go through the resubscription process. However, the easiest method for a contact to resubscribe is to go through one of your sign up forms. If you're unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. Your account email address will need to have an email from your unsubscribed contact address, explicitly stating you want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there. Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.

William_A · ‎06-21-2022

Hello @MashConference , I'm not sure what "add to my calendar" functionality you're referring to, nor am I seeing any recent emails you've sent out with .ics file type links. Generally speaking however, once an email with a link is sent out, unless you change the content of that exact URL without actually changing the URL itself, you won't be able to edit it without having to wholly resend the entire email.

William_A · ‎06-20-2022

Hello @Cahen1 , Here are some general best practices for delivery. Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up additional authentication for your emails, such as self-authentication if you have your own domain. If you'd like to learn more about safelisting, and what it entails: Safelisting domains in a security system Safelisting email addresses in an email client or security system It's also a good idea to keep in mind that test emails don't send out with any authentication, do if your test emails are going to spam - that ay be the largest contributor. Without authentication, it looks like you're sending an email to yourself, when it's actually coming from another source, which tends to trigger most email programs' security algorithms. If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents.

William_A · ‎06-20-2022

Unfortunately we wouldn't have any further insight than that email. You're welcome to re-apply, but ultimately it's up to their discretion to determine if you'd fit their criteria for a particular partner program / setup.

William_A · ‎06-20-2022

Hello @RevBec , If you're a partner and have a particular promo code to grant to newly added child accounts, you should be able to find that info under the Account tab of your personal Partner account's top navigation bar. Otherwise, you can also reach out to Partner support directly via phone (1-855-854-8609) or by emailing them at partnersupport(at)constantcontact(dot)com.

William_A · ‎06-20-2022

Hello @SoniaC924 , You can find it at the bottom of the Accounts tab in your personal Partner account's top navigation bar. For full instructions and visual aids, please see this article, also available via the Help tab in your account's top navigation bar.

William_A · ‎06-20-2022

Hello @MistyT779 , If you're unable to compress your PDF smaller than 5MB, I'd advise finding other ways to reduce its size, such as splitting it into multiple PDF files (if it's a multiple page PDF), or seeing if you can use the original program to shrink the overall page size of the PDF. Otherwise, the easiest solution would be to just host it on another cloud drive, use a 3rd party site to make a first page PNG (or PNGs of all the pages) to add to your email, and use the share URL from that in your email. See also: Text links Image links Button links

William_A · ‎06-20-2022

Hello @UPCDisplays , Some of the pre-built email templates will have inner background graphics that are hard-coded into them, similar to borders. At this time, these types of graphics can't really be edited. In your example, the background fill color can still be changed via the side gear button that shows when mousing over it. However the little bust graphic can't be removed without wholly removing the block. This kind of hard-coding is only really available if you explicitly request a unique design via a custom design service order, or by coding your own email via the custom code editor.

William_A · ‎06-20-2022

Hello @KirkW13 , At this time, automation step sendouts don't count toward contacts' engagement records (and by extension segmentation info). If and when there's an update to this functionality, our devs will notify you directly. There is no ETA on such a development at this time.

William_A · ‎06-20-2022

Hello @PatriciaW886 , With how social media works, the best you could do is an image version of it on social media, but sizing restrictions would likely mean that your followers would need to open the image in a new tab, or you'd need to take several individual screencaps of it. This is why we recommend just having an image that was included in the email alongside the link to it, if you don't like what the social platform includes in its auto-generated preview for the link. For instructions on sharing emails to social platforms See also: Downloading emails as PNG/JPG Connecting social platforms Recommended / required image sizings for social platforms

William_A · ‎06-20-2022

Hello @JodieC1 , I'd advise taking a look at these articles for handling opt-ins, including how to handle existing contacts: Enabling Confirm-Opt-In for new signups Reconfirming-Opt-In for existing contacts Customizing the COI and Update Profile emails See also: Contacts in Awaiting Confirmation status Implied permission collection methods for quality emails Constant Contact email permission policies

William_A · ‎06-20-2022

Hello @user2159874 , I'm not sure I understand what you're asking. There's no review flags on the account, is that what you're referring to? Or are you asking why you weren't granted a Partnership?

William_A · ‎06-20-2022

Hello @IslandSeniors , At this time there's no way to generate individual engagement reporting for every single contact in an account in bulk. Please also keep in mind that such reports can have up to 200 emails' activities over the course of 5 years included. If you're wanting to look at engagement reporting for overall contacts, then I'd suggest looking at the pre-built segments based on engagement.

William_A · ‎06-17-2022

Hello @KenyonL48 , Manual resends (such as through quicksend) will show in your sends, opens, etc. For more details on these processes: Resend options Manual resends Email reporting overview

William_A · ‎06-17-2022

Hello @KevinS2604 , You can utilize the Wordpress integration to construct a form for your site. Installing the WP integration Creating a form in the WP integration Adding an integrated form to a WP site

William_A · ‎06-17-2022

Hello @JimA655 , Library imports have a maximum size of 5mb. 5452 KB = 5.452 MB, which would mean the file is too large to be uploaded. You'd either need to reduce the file size, or host it elsewhere and link to it in the email. If you're trying to import a contact file, the maximum size is 2MB, so you'd definitely need to reduce your file's size for that. Check this article for additional info and tips on formatting contact files prior to import.

William_A · ‎06-17-2022

Hello @ReginaCRC , At this time we don't have checkbox options for sign up forms. You'd either need to use a third party-developed integration with such options, or you'd need to create your own sign up form and connect to our API.

William_A · ‎06-16-2022

Hello @ESPLF2021 , You'll need to host your video on a separate, dedicated video-hosting site, such as YouTube or Vimeo, or in a cloud drive that can provide share URLs for files uploaded. For ways the ways to link to videos in your email, please check this article - also viewable through the Help tab in your account's top navigation bar. See also: Text links Image links Button links

William_A · ‎06-16-2022

Hello @NASAEXPRESS , If you have support questions, you're also welcome to ask them here in the Community, in our social media DMs, or through Chat. Unless you explicitly hire a Marketing Advisor or Manager, there isn't a feasible way to setup a specific point-of-contact for just general support inquiries. See also: The Knowledge Base (also available via Help in your account's top navigation bar) Community FAQs Directory

William_A · ‎06-15-2022

Hello everyone, To make sure we're getting proper troubleshooting info submitted to our technical and dev teams, please send an email to social_support(at)constantcontact(dot)com with the following info: Your account username, or the main account email if you're not the account owner The exact campaign name (not subject line) of the email(s) you've experienced this while working in Operating system and browser being used when the issue occurred If the campaign was copied, what's the exact name of the campaign originally used for the copy? What content was lost/how much content? Was the content all in one block or multiple blocks? Does the content that disappears seem to be random, or the same content - if it happens more than once? What steps were used to add the content? Typing, copy/pasting, etc? If copy/pasting, can you provide the file so we can test it? What steps were used to undo - the Undo button, right-click Undo, Ctrl-Z? Does the campaign contain any specialty action blocks (product, poll, rsvp, etc.) or layouts? If this regularly occurs, are you able to provide video of it occurring?

William_A · ‎06-15-2022

Hola @FUMEC , Para obtener más información sobre cómo generar entradas con códigos QR únicos para su evento, consulte este artículo (también disponible a través del botón Ayuda en la barra de navegación superior de su cuenta).

William_A · ‎06-15-2022

Hello @ESPLF2021 , If growing your lists through social platforms, I'd advise using a landing page sign up form. If you're looking to potentially get contacts that aren't necessarily following you on Facebook already, then I'd also advise looking into a lead generation ad.

William_A · ‎06-15-2022

Hello @JaneL-O , If you schedule a singular email campaign to multiple lists, our system won't send to contacts more than once if they appear on more than one.

William_A · ‎06-14-2022

Hello @BrianJ557 , Our system doesn't allow contacts without email addresses to be uploaded into the contacts dashboard. Any contact with a viable, recognizable email address fomart will be considered active (and billable) unless it meets one of the parameters for being inactive (e.g. unsubscribed). For more info regarding active vs inactive subscribers

William_A · ‎06-14-2022

Hello @KevinD2439 , So with regard to gifs and similar images, they generally have a unique URL if they're hosted on another site (such as giphy for yours). You should be able to insert the gif into your email via the insert URL method, only including the actual URL for it (https://media1.giphy.com/media/Quakn8F3TVphmkAf4G/giphy.gif). If you're trying to insert it into a different campaign type, there should still be an insert by URL option, when using the REPLACE option for an image block placeholder. You can also try uploading your gif to the Library, and drag it into your email that way.

William_A · ‎06-14-2022

Hello @CincinnatiPreservation , For legal and Compliance reasons, the sending address of an email needs to be available in the header and footer of the emails being sent. If you need to change the From or Reply-To address for an email, you can do so while editing it or on the scheduling page. Otherwise, I'm not sure what "contact us" section you'd be referring to. If it's a button or other email element that you've added to your campaign, you can just edit/remove it, or have it link to your website's contact page (if applicable).

William_A · ‎06-13-2022

Hello @KBaker2017 , If your emails are bouncing with that many blocks, then it indicates that there's an issue with the sending address. If you have your own domain (associated with your website), rather than a free email address (such as through Gmail or your internet service), I'd recommend setting up email self-authentication within your account. If all you have is a free domain, then I'd strongly recommend reaching out to our Delivery team for more specialized guidance, rather than general support. With that many blocked bounces, it may also be an issue of your email content - such as your subject line being too long, the email itself being too long, or the email being mostly/all graphics with little to no text and other elements. Such simple aspects of an email can have significant delivery consequences with some email programs. Beyond that, I'd also recommend looking into email address safelisting and domain safelisting if the issues persist. However speaking with the actual Delivery team should be considered before exploring this route.

William_A · ‎06-13-2022

Hello @W.TimothyF , In all honesty, considering the legal and financial elements of all of this, it'd be better to ask advice from your legal counsel directly, if you have one. Otherwise, if you're able to find a lawyer, especially one that specializes in trademark and copyright law, they'd be your best resource. If the website host has already drawn up a contract / terms for the service, it'd likely be best to provide it to the legal counsel so they can go over it and make sure you're not being swindled or otherwise strung along for the costs. It may cost money to ask a lawyer to provide any counsel, especially if reviewing the contract, but it'll be far less than the money you'd be giving if the host's offer isn't what they've claimed it to be.

William_A · ‎06-10-2022

Hello @AjeetV , You can turn this option on from within your account. This optional aspect will show for unsubscribing contacts, once they've confirmed their unsubscription. See also: Unsubscribed contacts overview

Re: I'm having trouble moving an image from a goog...

Re: Email was unsubscribed

Re: 'Add To My Calendar' Correction

Re: How to avoid having your emails go to spam

Re: Constant Contact Declined My Request

Re: How to sell product plans and features

Re: Referral link

Re: Create an email from a PDF

Re: Custom Inner Background Image?

Re: Automated email series not counting as email s...

Re: Tutorial: Share emails through a Social Post

Re: Opt-In Database Build

Re: Constant Contact Declined My Request

Re: Is there a way to generate a report on engagem...

Re: Do Email manual Resends Show up on your statis...

Re: email signup form in Wordpress - choice of lis...

Re: My file size is 5,452 KB and it is being rejec...

Re: Inline signup form with checkbox questionnaire

Re: How to load a video into an email campaign

Re: POC for Account

Re: Undo button deletes all content - PLEASE FIX

Re: necesito generar un código qr desde la invitac...

Re: Gathering emails through Facebook posts

Re: Keeping clean contact lists

Re: Can I import unsubscribes or bounces?

Re: Embed code for animated gif.

Re: Hide email address

Re: Bounced emails of gmail and yahoo accounts

Re: Copyrights & Trademarks

Re: WHY CLIENTS UNSUBSCRIBE.