Hello @REX2203 ,   Can you please provide a screencap of what you're seeing? I'm not able to recreate the described issue when I check in your account or mine, including when I manually prompt the (?) Help menu to display. ... View more

Hello @ChO ,   This would indicate that there's either an issue with the contacts (e.g. if they were previously in your account with no permission set or awaiting confirmation, deleting and re-uploading them may have them stuck in a Compliance lock), or with the list itself if it contains permission data.   One thing to note based on your post's wording and the events in your account, is that contacts that have only registered for a specific event, but have not opted into receiving your other emails (per the optional checkmark you can apply to your registration forms), will not have a set permission. Thus, they cannot be sent emails outside of the specific event they're registered for. This is an anti-spam compliance measure, and is how our event system has worked and will continue to work for events.    All that said, without being able to investigate the contact file further, we won't be able to confirm what the issue is with your imports and the contacts' permissions. I would advise calling support back (and consider updating your account's phone number beforehand so the VA recognizes it for quicker transfers), so our phone support can safely collect that file for further investigation. ... View more

Hello @TomENGLISH ,   No, at this time, regularly repeating email sendouts aren't available as a way to mitigate spam. If you're wanting to setup periodic reminders for an upcoming event, you'd need to setup and schedule those emails.   Your other option is to setup an automation path, and setup your contacts to trigger it (e.g. a list-add), where they continue to receive reminders based on certain time delays, but you'd need to make sure to deactivate the automation so contacts that join late don't continue to receive the emails. ... View more

So that isn't something that's really made in an ESP, at least not in ours. If you're wanting to design something like that, you may be able to find a 3rd party design system (we do have a Canva integration, for example) to craft it in. Then you can upload the graphic as an image, and insert that into your email, landing page, or other campaign.   See also: Import your Canva images into your Constant Contact Library  Prepare images for upload ... View more

That's understood, @JoeM0844 , however we're trying to understand how you want that applied to an email. Are you expecting some kind of specially-designed text block with a sticky note background? Are you just trying to understand how to upload a screenshot of a design you've made with text on a sticky note? Essentially, how exactly are you wanting a sticky note to appear in your email, that email programs would allow? ... View more

Hello @InternationalPartners ,   To confirm, are you using the integration we've developed for syncing Salesforce contacts with your Constant Contact account? Or is this in regards to a customer integration you've made that connects Salesforce and Constant Contact's APIs? ... View more

The devs are looking into getting this parity applied as quickly as they're able. We will update this thread accordingly, when we receive an update from them. ... View more

At this point @ShaneD080 , we're still unable to recreate the issue with the currently active events ("BL...../25" and "Last.....4"), as we can access all the links regardless of the network, device, or browser being used. Our higher level technical team will be reaching out within the next 2-3 business days, to continue troubleshooting and collecting info, as what's being described and shown does not currently match any known issues or reports. Your prior chat cases and email correspondence has already been noted in the case. There are currently no recent call cases on the described issue associated with your account.   Please make sure the contact info for your account is up-to-date, as they will be calling the account's default phone number. If you need them to reach out to a different phone number, please reply directly to the automated @ mention notification email you receive from this response, or to the previous email chain formed from Caitlin's response, with that preferred phone number. ... View more

And you provided the raw URL, exactly as it's provided for your active event? Are they able to access that link in Safari's incognito or a different browser. I'm asking for this one specific customer. ... View more

Please call Delivery for further investigation.  ... View more

We need to ask these troubleshooting questions because our devs need data to see where the issue lies- what specific behavior, what specific error messages, etc.   For example, I have absolutely no issues accessing your live event's LP and registration pages- including when accessing the links on my personal devices. This would indicate that the links themselves are not being explicitly blocked on our end, so it is very obviously something else.    Based on what I'm reading in your follow-up email from yesterday, the issue is in the way you've linked to the event on your website. As you stated in the email, when you clicked the link within the event dashboard, it worked as intended. This would indicate that there's an issue with the way it's linked in your website. Please review the troubleshooting questions I asked earlier, and confirm whether or not making changes to how the link is provided in your website alleviates the issue for your customers. Otherwise, you may need to reach out to your website admin / website builder's support to see why an embedded link with an anti-bot check would be getting blocked.   If you do not want to provide troubleshooting data as requested, nor reply with respect to Community Guidelines, then it would be best for you to call in for further, live troubleshooting.  ... View more

Hello @user112041 ,   Depending on how quickly your contacts engage with the email, this will affect the frequency of the early results emails. If you're not receiving them at all despite contacts engaging quickly after sendouts, check your spam / junk folders, or see if the emails are being delivered to a different inbox tab (if applicable) such as Promotions, Updates, etc. ... View more

Hello @MelanieB097 ,   Center text wrapping is not currently available, nor planned as it doesn't play well with mobile versions of emails. If you want an image centered, it can't be text-wrapped.  ... View more

Additionally, I've moved your responses to a thread on their own, as your issue doesn't match what the previous thread's question was regarding.  ... View more

Please provide specifically in which ways people are being blocked. The reason we need to confirm this, is because all previous data points to the LP pages being blocked when embedded in certain wyas (e.g. an iframe), whereas accessing them via direct link (e.g. social posts on the native social platform, links in a direct email) does not result in the blocked messaging. ... View more

How are people accessing your event's link? Is it through emails, via a website, a social post, or some other manner? ... View more

Can you provide a recording of the exact behavior when accessing the event's link? I.e.- show if it's blocking the traffic, if it's taking longer than a few seconds to load and redirect, or if it's defaulting to an error message. ... View more

Are all of the computers on the same network - i.e. a work network, or running a specific VPN?  ... View more

The next step would be narrowing down which specific extension is causing the block. If it's something like an ad/pop-up blocker, you may need to see if you have to manually approve of our site's basic functionality, or see if it needs to have our domains and IPs safelisted. ... View more

No, @DebbieH45368 , an unsubscribed contact can be resubscribed. That said, it has to be done in a certain way so there's some kind of papertrail. This must be done to appease federal and international anti-spam regulations that all ESPs, their customers, and email marketers in general must comply with.   If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms, either a landing page form or one coded into your website.   If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.   Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed. ... View more

Hello @user071761 ,   Have you since resolved the error? I had no issues test sending your emails, nor am I seeing any Billing / Compliance flags on your account that would prevent the send. ... View more

Hello @BruceV993 ,   Is your Safari completely up-to-date? Does the issue occur in the private mode of Safari? ... View more

Hello @KrisC126 ,   I've updated my floated response with more clarification and example pics. ... View more

Hello @EmersonAuxiliary ,   The "took too long to respond" error is indicating that something is blocking the redirect, or it's getting erroneously caught in some kind of filtering functionality and causing a time-out. Due to the information needed to troubleshoot this connectivity error further, I'd advise calling our general support. They'll need to go over some more technical troubleshooting elements, including: capturing the browser's console code errors a screen recording from your side of the exact behavior from clicking the link to the error page showing A list of browsers, browser plugins / addons / extensions, VPNs, ad/pop-up blockers, and other security software used on your device and organization's network (if applicable). A list of the email programs used (Gmail, Outlook, etc.) the exact name of the email, and if possible, forwarding it to the address provided by the support team There may be other troubleshooting questions that phone support and the higher level technical team will ask for, but this at least gives you a head's up on what things you'll want to gather before calling in, in order to save troubleshooting time. ... View more

Update February 24, 2025: This functionality is currently planned as a parity update. We will update the thread accoridngly, when we've received our next update from the devs.   Hello everyone,   This functionality was not previously considered for development into the newer contacts import system, as our data showed that it was the absolute least used method of adding contacts compared to all the others. As we begin to rollout our new and redesigned contacts experience, feature parity is our top priority when introducing our customers to these new pages. It continues to be a work in progress so we appreciate your feedback as we continue to develop these pages tailored to your needs!   For future users visiting this thread, if you're wanting to see the development of this feature request, please give the original post a kudos (thumbs up). If you have one available, please respond with a detailed use case for the return of this function. Please remember to keep our Community Guidelines in mind when posting. Thank you!   In the meantime, there are two different ways to access the  Paste names & emails  feature: For users on the old experience (blue navigation bar at the top): Contacts -> Add Contacts -> Type or Paste Contacts OR Dashboard (click CTCT logo top left) -> Click  + Add  on the  Total Contacts  box -> Type or Paste Contacts     For users on the new UI experience (Grey nav bar on the left side): Click blue  Create  button (top right) -> Add Contacts -> Type or Paste Contacts   If these workaround steps are not working for you, the direct URL to the old type/paste multiple box can be navigated to: https://ui.constantcontact.com/rnavmap/distui/contacts#imports/new_by_email ... View more