See the initially linked article for step-by-step and visual guidance on managing the email body's section widths, aka- their margins. ... View more

Just to be sure I'm covering bases, @JuliaB388 , I want to also mention that if you have padding turned on for the image, then it's not going to stretch all the way to the edges of your email's body regardless. For some examples of what I mean, see my screencaps below:   Banner style image with padding off   Banner style image with padding on   Square image filling space with padding off   Square image filling space with padding on   In each of those examples, I've enlarged the image as much as possible within the email's margins. As you'll see, when padding is turned on for the particular image, it results in empty space being included regardless of how much it's pulled to the edges. When padding is turn off, it'll go all the way to the very edge.   If you'd like additional insight on including images with emails, I'd recommend these articles from our Knowledge Base, as well as in-accounts via the Help tab at the top. Insert or remove images from an email Prepare images for upload Resize an image in an email for an optimal look on desktop and mobile ... View more

Correct, that's how images have always worked. If you want less blank space, you need to fill it with something else - either by enlarging your image, or shrinking the margins so there's less open space around the image.   Generally speaking, if you're wanting an image to function as a banner, it would be designed that way to begin with, aka - a much larger width to a lesser height. If you don't have access to design a banner version of the image you're wanting, then your only remaining options would be to either crop the image's height, or enlarge it to fill the empty space. ... View more

Images are not stretched when they're inserted into emails, they maintain their height:width ratio. If you're wanting to make your banner skinnier, you either need to crop it or design it to be skinnier to begin with.  ... View more

Hello @JuliaB388 ,   The image would have either needed to be designed that skinny prior to upload, or you'd need to crop it to have less height compared to width. ... View more

Hello @lanab4 ,   Are there any registrants for your event yet? Is the event active, or still in draft? ... View more

Hello @ACTORSINC ,   For step-by-step and visual guidance on merging lists, please see our main article on the topic, also available via the Help tab at the top of your account. For step-by-step and visual guidance on deleting lists, see this article.    Additionally I've moved your post to our Questions & Discussions board, as it did not fit in our Product Ideas board. Please do not post potentially sensitive contact or account info in our public forum.  ... View more

Please call in so you can securely provide the exact name sof the affected campaigns, for further investigation.  ... View more

Hello @MetalConstructionAssociation ,   Were there any resends or quicksends of the listed emails on that date? ... View more

Hello,   This is already available by linking to a webpage where you've installed a coded sign up form, or linking to a landing page form you've created. Since coded sign up forms can be technically installed anywhere, and don't have a dedicated URL, it wouldn't currently be feasible to have a catch-all function in campaigns for subscribing.    See also: Insert, style, or remove text links in an email Clickable image links in an email Insert and customize a button in an email ... View more

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.   For future visitors: This idea is specifically in regards to Dark Mode for our websites. If you're looking for additional dark mode compatibility / control for campaign design - beyond manually designing the campaign to use dark and neutral colors to begin with - please see this Idea thread instead.   If you're interested in development of this idea, please remember to vote by clicking the thumbs up icon on the original comment (always at the top of the thread), alongside commenting your use case if you have one. ... View more

Hello @user0151167 ,   Welcome automations are "Subscribes for email," and List Add/Join autos are "Added to specific list." See the linked article for automation triggers for more info and guidance. ... View more

Hello @JenniferH15 ,   I'm not sure if the error message didn't copy in, or if it was omitted, but there are some troubleshooting questions I can ask in regards to the saving / note issues for contacts: Are the affected contacts in Awaiting Confirmation or No Permissions Set status? Error message: “There was a problem saving your note. Please try again later” Does re-importing the contacts with the new note included as a column allow them to update? Are there a lot of non-alphanumeric characters in the note? Does removing them allow the note to save? ... View more

Hello @user212665 ,   If their network or email program uses some kind of security tool that "opens" emails and "clicks" their links to check for malware, it can result in that kind of data. In all honesty, the only suggestion I normally have is to setup your account for self-authentication, however you've already got this on your account. This can show the security algorithms that emails being sent through us by you are effectively coming directly from you, and avoid triggering the clicks/opens from bots, but it's unfortunately not a guarantee as some security programs are simply built to function like this.   Beyond that, there's not much else you can do from your end. Our devs are constantly trying to identify the various programs that utilize this functionality, so they can set our system to ignore the behavior and triggers from these particular programs. If, after setting your account up for self-auth, the click rates continue to be inflated or worsen, then it may be worth calling in. That way our general support or higher level technical team can see if there's any further info that can be gleamed from the content of the emails with you live on the phone, or to see if the domains of the contacts that are seeming to bot-click them show any other particular consistencies we can track. ... View more

Hello @ThacherHall ,   If you're wanting to use the registration form, my advice would be to setup several tickets of varying amounts ($5, $10, $20, $50, $100, etc.) you wish to list out, and an unlimited amount of tickets that can be purchased. You can maybe give them different names, or offer featuring the registrants that purchase a higher amount ticket.   Otherwise, there wouldn't really be a way to make this work directly within the registration system for a fully fluid payment amount. You might consider running it similar to a donation campaign, wherein once people have registered for the event, your follow-up emails include a link to your preferred payment system so people can make the custom payment amount they want.     ... View more

Hello @TerryB24 ,   When it comes to the calendar links, reminder emails, and ticket info - no, this wouldn't be possible. The closest you could get it setting up individual tickets with times of when the sub-event is occurring in the overall day (actual event). Otherwise, you'd need to have these events be wholly separate from each other for registration and other functions. ... View more

Hello @user777740 ,   Are the tickets actually available, or are they set to just be active? If none of your active tickets are available on the day that someone accesses the registration link, then it won't let anyone register. At least one ticket needs to be fully available in order for the registration functions to be active. If all of the available tickets have been claimed, then registration won't be available.   See also: Events FAQ ... View more

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release. ... View more

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.   For future visitors: This idea is for being able to export a specific contact's entire campaign activity (email engagement, landing page engagement, etc.). If you're interested in development of this idea, please remember to vote by clicking the thumbs up icon on the original comment (always at the top of the thread), alongside commenting your use case if you have one. ... View more

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.   For future visitors: if you're interested in development of this idea, please remember to vote by clicking the thumbs up icon on the original comment (always at the top of the thread), alongside commenting your use case if you have one. ... View more

Based on the screenshot you provided, it appears that you are attempting to connect a document. This requires you to either choose a document that is already in your library or upload a new one and then select it. If you require a refresher on how to link in campaigns, please refer to our articles that cover the various linking techniques. Insert, style, or remove text links in an email Clickable image links in an email Insert and customize a button in an email If you need a refresher of linking to documents in campaigns works, please see our main article on the topic.  ... View more

Hello @AmyD19027 ,   Nothing's changed, if you want to link a document, then you'd upload it to your library and link to it that way. If you want to link to an external site, then you'd link to a webpage.  ... View more

Hello @Dschollaert ,   Please call our general support so they can submit an export request with the higher level technical team. I'm unaware why this field was removed from the contacts UI, but I've tracked the service request - to reintroduce unsubscribe info to the contact dashboard and exports - to your account. If and when the devs have an update regarding the request, you'll be notified directly. ... View more

Hello @FirstNameL589430 ,   You said you've already tried renaming the file, are there any special characters like parantheses or apostrophes in the name? Does having only letters and/or numbers in your file's name alleviate the issue?   Is there a description in the file's properties that contains special (non-alphanumeric) characters? If so, does removing these (or the entire description) allow the file to upload as expected?   Does compressing the file in its native program, or a third party site, allow the compressed version to upload and convert properly?   Are you able to upload the PDF directly into your library, create the email from scratch, and then go about inserting the auto-generated first page image and document linking?  ... View more

Hello @Toner ,   The thing about the coded View as Webpage link is that it specifically requires the Insert function available for text blocks. There isn't an explicit link for the email's webpage version, until it is actually sent out, nor is there a variable tag that can be used. Therefore, View as Webpage links will only really work as text, not as an image or button.   That said, you can work around this by the following steps: Finalize the email you wish to send out. Send it to a list with at least 1 contact, typically it would be your own. Copy the sent email's permanent URL, which is generated upon sending it out. Copy the email that was sent. Edit the copied version to include a link to the already sent version's URL, whether as a text, image, or button link. Send the finalized copied version to your actual contact list(s). Keep in mind you'd have to repeat this process with every single email senout. ... View more

As long as that first line of the TXT file is the headings (contact fields), you should be fine to put them in whatever order.  ... View more

Hi @Toner ,   While you need to have an account to comment on posts, this post is available publicly and can be shared with others who aren't Community users or account holders. ... View more

Hello everyone, We wanted to clarify and provide a general update regarding the Update Profile form functionality. Links to the Update Profile form can be included in the body of an email, by utilizing variable tags. You'll insert a link, and simply add this tag (brackets included) as the "URL": [[updateLink]]   Since this is considered a link, you can apply this to any bit of text, an image, or a button (e.g. you can have your text or button say "Update List Preferences"). Keep in mind that since this is a Compliance element, it will be coded specifically to the contact being directly sent the email. Like with unsubscribe and update profile footer links, if the email is forwarded by your contact to other email addresses, it will still be coded to the original contact.   For other general info on how Update Profile forms work, please see our main article on the topic.   See also: Insert, style, or remove text links in an email Clickable image links in an email Insert and customize a button in an email ... View more