85
Posts
16
Kudos
0
Solutions
About PeterT4965
PeterT4965
Marketing Legend
since
07-25-2019
06-03-2024
Badges
12-30-2023
10:38 AM
There should be a way to include individual event registration and ticket details in follow-up emails, which would serve to confirm the registration. Although resending an individual registration is possible, it's not practical when sending confirmations to all event registrants.
... View more
- Find more ideas tagged with:
- 27483
See more ideas labeled with:
12-24-2023
11:24 AM
CC Engineering Team: Any update on the progress of a fix to this deficiency? We need to manually update/edit ticketing and payment status.
... View more
12-24-2023
10:51 AM
2 Kudos
After scheduling an Events 2.0 Beta email, it appears under the event's "Event-related campaigns" [1]. However, it lacks the "Scheduled for (date and time)" tag as it does for scheduled campaign emails [2]. There's no way to determine an event-related scheduled email date; you must unschedule the event email and reschedule it.
Also, scheduled campaign emails appear on the Calendar [3]. However, the calendar does show the event-related emails (sent or scheduled). We look at the calendar as a task-timing tool to space out scheduled emails to avoid blowing up contacts' inboxes, i.e., sending multiple emails on the same day.
[1]
[2]
[3]
... View more
See more ideas labeled with:
12-21-2023
12:37 PM
@William_A: On the Event page, "Event-related campaigns" shows the "Scheduled - Email invite" created date. To help track the scheduled email, let's also display the scheduled date. There's no way to determine when the email is scheduled - it would be ideal if the Calendar showed event emails as it does with email campaigns.
... View more
11-11-2023
09:04 AM
3 Kudos
Events 2.0 Beta lacks the ability to change the Payment Status or the number of tickets or items.
Scenario: Registrant selects two of three available tickets and payment by check. After registration, the registrant wishes to purchase the third ticket and sends a check for three tickets. Event administration receives the check and cannot change the Payment Status from Pending to Paid or add the third ticket to the registration.
... View more
- Find more ideas tagged with:
- 26876
See more ideas labeled with:
11-11-2023
08:41 AM
This deficiency continues in Events 2.0 Beta. Although the event administrator is able to edit the Registration form fields, we are still unable to change the number of tickets, and Registration or Payment Status.
... View more
10-31-2023
10:55 AM
Email Campaigns > Reporting > Email Performance - Opens and Did Not Open numbers are reversely showing in reporting.
... View more
Labels:
- Labels:
-
E-Mail Marketing
-
Reporting
10-25-2023
11:28 AM
Perhaps the Administrator would care to address my reply above, specifically.... The event settings: Basics > Optional features > "Allow registrants to join my contact list" is unchecked/disabled, thereby disallowing any additions and (arguably) changes to any contact list. Therefore, the event sign-up or registration is not a "sign-up form" with this settings option disabled.
... View more
10-25-2023
11:18 AM
Events 2.0 lacks the ability to edit event registration payment information, i.e., make changes to Payment Method (e.g., from Check to At The Door), Payment Status (e.g., mark paid when a check is received), or change payment amount. Legacy Events flawlessly handled these changes necessary to properly manage event payments...
... View more
10-11-2023
12:10 PM
1 Kudo
Events should have the ability for registrants to conveniently edit, update, or change their registration within Constant Contact without the need to contact a CC administrator, e.g., to correct any errors made during the initial registration as seen in the registration confirmation email.
This is a common feature available on other event registration platforms. By providing a link in the registration confirmation email to the event registration form populated with the initial registration information, registrants may edit or update their registration.
The focus of online registration should be to make the registration process as accessible as possible without the inconvenience of calling or emailing to make changes.
... View more
See more ideas labeled with:
10-11-2023
11:46 AM
2 Kudos
Unlike Legacy Events, Events 2.0 Beta Registration Confirmation email is missing the custom fields filled out during registration - therefore registrant cannot fully check the accuracy of their registration.
... View more
- Find more ideas tagged with:
- 26934
See more ideas labeled with:
10-11-2023
10:49 AM
On the Marketing campaigns > Events page, Legacy Events provides useful information at a glance, i.e., the number of "registrants" and "days until event" - Events 2.0 Beta events do not include such valued information.
... View more
10-06-2023
10:19 AM
In the Registration form setup > Collect info for: "Each Attendee" does not allow for the capture of more than one attendee. Scenario: During registration, you select two tickets. The form appears and allows for only one First Name, Last Name, Email Address, and custom fields, not one for each of the two attendees. If "Collect info for: Each Attendee" is indeed to collect data for each attendee then the form should include all fields including names and email addresses of each attendee. The "Form setup" is still not working - @Caitlin_M notes: "fields are not saving appropriately as you toggle back and forth between ticket types."
... View more
09-14-2023
08:32 AM
Your assertion "This isn't something that can really be controlled" directly contradicts a Constant Contact level 2 tech support, who during a recent telephone call acknowledged this issue as a known bug and logged it as such. The event invitations are sent to a contact list created (uploading) by the administrator and not a sign-up form lists. We do not use and never have used sign-up forms to affect or create contact lists. The event settings: Basics > Optional features > "Allow registrants to join my contact list" is unchecked/disabled, thereby disallowing any additions and (arguably) changes to any contact list. Therefore, the event sign-up or registration is not a "sign-up form" with this settings option disabled.
... View more
09-12-2023
03:47 PM
Existing Contact's information including first and last names are being changed in Constant Contacts when contacts register for an event.
Scenario: John Smith registers for an event, misspelling his name Jonh Smtih. His Constant Contact Contact record changes to Jonh Smtih and subsequent email campaigns and event invitations with his name inserted will appear as Jonh Smtih.
... View more
Labels:
- Labels:
-
Contact Management
09-11-2023
09:58 AM
Under Events > Marketing campaigns > Email, Events 2.0 Beta Events (…) does not include “Share” link in Events listing as shown in Legacy Events.
Legacy...
2.0 Beta...
... View more
- Find more ideas tagged with:
- 26708
See more ideas labeled with:
09-11-2023
09:53 AM
Events 2.0 Beta does not include “Look Who Else is Registered!” on the registration page as in Legacy Events...
... View more
See more ideas labeled with:
09-11-2023
09:51 AM
In Event > Reporting, when selecting all Registrants, the Action is blank – unable to edit the registration status, i.e., from Registered to Canceled.
... View more
See more ideas labeled with:
09-11-2023
09:49 AM
When composing an Event email, if you delete the “Event” block and then reinsert it in the email, the block is blank – no Event Title, Description, etc.
... View more
Labels:
- Labels:
-
Events Marketing
09-01-2023
04:21 PM
@dcrhoa86 wrote: There should be a way to export the complete registration data from the Events platform. The current method of copying the data from the screen and pasting into a spreadsheet is STUPID and far below what I have come to expect from Constant Contact. When I create the event, all registration data should be stored in a contact list that captures ALL registration information from the registration page. FYI: I see they add an "Export" button to Events 2.0 Beta Registrants Reporting. However, it only exports the data shown in the grid below (duh) and fails to capture all the registration data, i.e., Registration form fields. We need to export all the registration data like in Legacy Events.
... View more
08-30-2023
04:55 PM
Caitlin: Please send the case number for this issue to my email address. Thank you.
... View more
08-29-2023
02:29 PM
Caitlin: I understand there is no option to opt out of Events 2.0 Beta and return to Legacy Events while you work on further developing this beta version. For many of us who require a reliable event management solution, a half-baked Events 2.0 Beta with no committed date on the launch of a fully functioning application is unsettling, and frankly a breach of trust. One could question if the services we have come to expect (and pay for) are being adequately rendered.
... View more
08-28-2023
12:51 PM
Clarification: If you have more than two tickets, you cannot select different fields for each ticket, for example: Ticket 1 includes Registration form fields: Field 1 Field 2 Field 3 Ticket 2 includes Registration form fields: Field 1 Field 3 Field 4 Ticket 3 includes Registration form fields: Field 1 Field 2 Field 5 Ticket 4 includes Registration form fields: Field 1 Field 3 Field 4 The Show and Hide option does not work to select the desired fields for each of the three tickets. How do you configure the Registration form fields in the scenario above?
... View more
08-28-2023
12:39 PM
Thank you, Caitlin. I know how to set up the additional fields to the registration form. However, if you have more than three tickets, you cannot select different fields for each ticket. The matter of Legacy Events functionality is unrelated to the issue at hand in Event2 2.0 Beta.
... View more
08-27-2023
04:15 PM
3 Kudos
Events 2.0 Registration form setup > Beta Specific Ticket Types lack full customization and need additional work.
Scenario: You have three tickets and need different Registration form fields for each ticket. The Show and Hide option does not work to select the desired fields for each of the three tickets. Legacy Events properly handled this customization.
Also, we need to be able to add fields to the Contact Information section, not just First name, Last name, and Email address.
... View more
See more ideas labeled with:
08-26-2023
08:59 AM
Agree. There must be a way to export the Events 2.0 Beta registration list like with legacy events. Not all Registration form fields appear on the Registrants list - and a workaround by opening each registration to view form fields is not a viable option. Also, the Actions option on Registrants list is not working, i.e., unable to change Registration Status and Payment Status, and there's no way to cancel a registration. Events 2.0 Beta is not ready for prime time. Send it back to Alpha and give us back Legacy Events - at least it's (somewhat) functional.
... View more
03-27-2023
02:59 PM
Non-responders are those who have not yet registered, canceled a registration or declined an event. The system does know who's invited to the event from recipients of "the first email invitation scheduled to send." Furthermore, the option to create an email to non-responders is not available until after the first invitation is sent. This option should be available after the first invitation is scheduled to send. Think of managing several dozen events over the course of several months. Ideally, you would create all the events and schedule the first email invitations to send approximately 6-8 weeks prior to the event. In the meantime, the events appear on your calendar and people register ahead of the email invitation. They should not be sent an invitation to an event they are already registered to attend.
... View more
03-18-2023
11:17 AM
After creating an event and before the first email invitation is scheduled to send, the event received several registrations. When the first email invitations were sent, all registrants received the first email invitation. There should be a way to prevent email invitations from being sent to event registrants. It's understood how the "Send email only to: Non-responders" works. However, the Non-responders option is unavailable until the first invitation is sent.
... View more
See more ideas labeled with:
10-05-2022
08:13 AM
The Contact's Details > Engagement is great for tracking email campaign sends and opens. However, it lacks event-related tracking such as event registrations, cancellations, and declines. This is yet enough example of the deficiencies in event functionality that frankly fails short of expectations and is not meeting our needs.
... View more
- Find more ideas tagged with:
- engagements
- Events
- Reporting
08-22-2022
12:23 PM
Let's improve the calendar by including the scheduled event emails as well.
... View more
- « Previous
-
- 1
- 2
- Next »
Kudos given to
