Hi @UMmarketing ,    I do apologize that you are running into that! I did just send a test of your most recent campaign to my phone (iPhone X, Gmail app), and it is appearing sized down for the mobile view. At this point, I would recommend reaching out to our support team at 866-289-2101 for some live, 1:1 troubleshooting. They will likely need to know your device type and version, what app you are using, as well as a screenshot of the issue in order to troubleshoot further.  ... View more

Hi @RMFY ,    This drop in the click rate percentage is likely due to Apple's new policy. With the release of iOS 15, Apple Mail will now preload images in emails, including tracking pixels (which we use to measure Opens). This change was made by Apple to protect customer privacy. This means that the Open rate in emails is no longer as accurate as it once was - an Open may show even if the contact didn't open the email. We previously calculated Clicks based on Opens. Since Opens are no longer as accurate, we've switched to calculating Opens based on successful delivery (Sent number minus bounces). The Click-to-delivered metric is lower than the prior Click-to-opened metric, but it is a more accurate representation of your customers' engagement. All pages in the account will now only list the Click-to-delivered metric. The Reporting tab has a dropdown to choose between Click rate (clicks-to-delivered) and Click-to-opens. ... View more

Hi @KevinD764 ,    Great question! You should absolutely be able to achieve this with our automation feature. You will need to create an automated series with three emails in the series, each email within the series spaced a month apart. For the dynamic content, you would need to create custom fields, and insert those custom fields into the email campaign. It will pull that dynamic content into the email campaign based on the recipient's email address.  ... View more

Hi @user578651 ,    Great question! A recipient of Constant Contact emails can forward an email directly from their email client, the same as they would do with any other emails. You do want to be cautious when forwarding emails, however, as the formatting can become distorted when forwarding. We lose control over the formatting when that forward button is clicked. It's also good to be aware that when forwarding, the recipient of any forwarded email would also be able to opt out of the emails on the original recipient's behalf.  ... View more

Hi @SusanL3352 ,    This is a great question! You will still need to mark the order as completed in order for the digital product to be fulfilled.  ... View more

Hi @UmramO6 ,    Please click here for a link to our pricing. You will want to click on View Tiered Pricing under the plans to see the exact cost based on number of contacts in the account.  ... View more

Hi @Auxani-Marketing ,    Unfortunately, we cannot change the trigger of an automated email once it has already been activated. If you wanted to use a different trigger, you would need to copy the existing automated series and change the trigger type to When a contact opens an email.  ... View more

Hi @DonnaLeeNH ,    I do apologize that you are having troubles paying the bill. If you have multiple user roles on the account, you will want to make sure you are logged in as the Account Owner. Only the Account Owner login has access to any kind of billing information for the account.    To make sure you are assisted, I have gone ahead and opened a ticket to have someone from our billing team reach out to you at the primary phone number on file for your account. Please keep in mind that these can sometimes take a couple of business days, depending on queue size.  ... View more

Hi @StanW235 ,    I apologize for the confusion! It is likely taking you to the Twitter account that you are currently logged into - so you will want to make sure to go to Twitter.com prior to attempting to connect it via Constant Contact, and make sure you are logged into the correct Twitter account.  ... View more

Hi @ShannonH501 ,    I do apologize that you are running into that! It is possible that one of the contacts has your email address safelisted, while the other does not. It would be advisable to have the contact who is not receiving your emails add you to their safe sender list. We also always recommend having the recipient safelist Constant Contact's web domains and IP addresses in their security program.    If those steps have been followed and there are still delivery issues, I would advise reaching out to our Delivery team ... View more

Hi @WillD403 ,    I do certainly apologize that you are running into that issue! That is a known defect within the system - I will make sure to flag it on your account and have our engineering team reach back out with any updates or fixes we have on it. For now, the best workaround for that issue is to save the email, exit, and reenter the email. That should resolve it temporarily.  ... View more

Hi @SandraR869 ,    I do apologize that you are running into issues this week! Just to confirm, are you using the Insert Video option in the editor, and using either a video that is hosted on YouTube or Vimeo? We do currently only accept videos that are hosted on one of those two websites, and do not host video files ourselves.    If you are using one of those two sites for your video links, what is the exact error message that you are receiving when inserting those links?  ... View more

Hi @CIFMarketing0296 ,    Where exactly are you sharing this landing page? Is it being shared on all social media sites, or just within an email campaign? Sharing the landing page on as many sites as possible, (your website, your social media sites like Facebook, Twitter, Linkedin, etc., and within your email campaigns), gives the landing page the most possible visibility.    You might also consider sharing the landing page within a lead advertisement, so you'll be able to target specific demographics based on interest.  ... View more

Hi @EasternUnivRel ,    I do apologize for the confusion! I took a look at that campaign you are referring to, and there do not appear to be any clickable links inside of it, which by default would make the click rate 0%. There is a URL in that campaign, but it was never turned into a clickable link.  ... View more

Hi @MarcelleH7 ,    I do apologize that you are running into that! Currently, the printer settings will strip out most of the formatting when you go to print the page, but I have passed along your feedback for a printer-friendly Year in Review page, and I will have our technical team reach back out with any updates we have on that.    For now, we can do one of two things. The first option would be to take screenshots of the page, and print out those screenshots. The other option would be to try adjusting your printer settings, be enabling Print Background if you'd like to enable printing of colors and images. Here is how to accomplish that, based on browser type: Chrome: Print > More settings > Options: Background graphics Firefox: Print > Print Options > Format & Options tab > Print Background (colors & images) Edge: Print > Options > Background Graphics ... View more

Hi @TammyT41 ,    I do apologize that you are running into this! This is actually a display issue that occurs with certain versions of Outlook. It occurs in these specific Outlook versions when an image is left aligned, with text wrapping around it. Our engineering team is aware of it, and working to get it resolved, so I will definitely have them follow back up with you with any updates or fixes we have on this.    For now, we can work around the issue by either right aligning the image, or inserting the image into its own column, without wrapping the text around it.  ... View more

Hi @SonomaVerde22 ,    The survey results should be available real time within your Constant Contact account, provided someone has taken the survey and submitted it.  ... View more

Hi @PatriciaS0627 ,    You can fill out as many or as few of the standard contact fields as you like. The only field we require for a contact to have filled out is email address, the rest are optional. If you wanted to include more fields than just the standard ones provided by Constant Contact, you can feel free to create additional custom fields.    As for your update profile form, you can edit the fields that appear on it however you'd like to.  ... View more

Hi @GeorgeL943 ,    I understand! Currently, we do not have the ability to insert dynamic images into an email campaign. We do have an open feature request for this, so I'd be happy to track it on your account and have our engineering team reach back out to you with any updates we have on this.  ... View more

Hi @MichaelS383 ,    I apologize that change did not take effect for you! Here is how you edit the billing contact information - it's very important that you go through the whole guide and complete the last step as well. The information won't change unless you actually click the "Submit" button. ... View more

Hi @Drum-Line ,    I apologize that you are running into that! Our technical department is sometimes able to assist with custom coded emails, though they are only available by phone. I would recommend reaching out to our support team at 866-289-2101 and letting them know you have a custom coded email. They can then transfer you over to our technical department, who can take a look at that code for you. They are available Monday - Friday: 7 am - 5 pm MT or 9 am - 7 pm ET.  ... View more

Hi @ElaineR661 ,    Sorry about that! Though you cannot bring back an email once it has been sent, you can prevent it from automatically resending to the non-openers by cancelling that resend.  ... View more