About Amanda_G

Hi @PatriciaS0627 ,    You can fill out as many or as few of the standard contact fields as you like. The only field we require for a contact to have filled out is email address, the rest are optional. If you wanted to include more fields than just the standard ones provided by Constant Contact, you can feel free to create additional custom fields.    As for your update profile form, you can edit the fields that appear on it however you'd like to.  ... View more

Hi @GeorgeL943 ,    I understand! Currently, we do not have the ability to insert dynamic images into an email campaign. We do have an open feature request for this, so I'd be happy to track it on your account and have our engineering team reach back out to you with any updates we have on this.  ... View more

Hi @MichaelS383 ,    I apologize that change did not take effect for you! Here is how you edit the billing contact information - it's very important that you go through the whole guide and complete the last step as well. The information won't change unless you actually click the "Submit" button. ... View more

Hi @Drum-Line ,    I apologize that you are running into that! Our technical department is sometimes able to assist with custom coded emails, though they are only available by phone. I would recommend reaching out to our support team at 866-289-2101 and letting them know you have a custom coded email. They can then transfer you over to our technical department, who can take a look at that code for you. They are available Monday - Friday: 7 am - 5 pm MT or 9 am - 7 pm ET.  ... View more

Hi @PattyK23 ,    Great question! At this time, we do not have the option for a button block in an event invitation. The editor in the Events platform is our older, 2nd generation editor that does not have that capability, but we are planning on rolling out a new platform very soon utilizing our newer email editor. I will have our engineering team reach back out to you with any updates we have on that.    For now, I would recommend using our 3rd generation editor to send out an invitation, and inserting the link to the event into a button block manually. If you have a custom button image that you'd like to upload and link, you can do that as a workaround as well.  ... View more

Hi @ElaineR661 ,    Sorry about that! Though you cannot bring back an email once it has been sent, you can prevent it from automatically resending to the non-openers by cancelling that resend.  ... View more

Hi @elc5 ,    I apologize you are having trouble locating your list! You can export your list of contacts at any time directly from within your Constant Contact account.  ... View more

Hi @PamelaK704 ,    We don't currently have the ability to transfer campaigns between accounts, so that would need to be recreated inside of the other users account by copy/pasting and re-uploading images.    We do offer a service called Campaign Copy, where we can recreate the campaign on your behalf. This costs $49 per campaign. If you are interested in this, please give our support team a call at 866-289-2101 to get started with that service.  ... View more

Hi @DBHDD-GA09 ,    That message actually means that that existing email address is in use as the primary username for another Constant Contact account entirely. They would need to either log into their existing account and update the username to something else, or you would need to use a different email address for that user. ... View more

Hi @AndrewM8473 ,    Since Constant Contact is primarily for email marketing, it will require that you have an email address to upload your contacts into the system. We do not have a system in place for physical mailings at this time.    If you have an email address for the contacts you intend to physically mail to, you can still upload them to your contacts and manage them accordingly. Keep in mind, however, that your bill is based off the amount of active contacts inside your account, whether you are sending email campaigns to them or not.  ... View more

Hi @VibranceAyurveda ,    The email address beside the unsubscribe link in the footer actually changes based on the recipient, so whoever is receiving the email gets the opportunity to unsubscribe their own email address. Please note this only occurs in live sends, as test sends and previews will only show the account owner's. ... View more

Hi @FirstNameL86763 ,    Absolutely! A custom landing page would be a great way to direct readers to the rest of an article using a Read More button. I often see people using a PDF to insert a document link as a Read More button as well.    Both of these would open a new window, so at this time the reader would need to close that window to be able to return to the newsletter.   ... View more

Hi @BrendaJR,    I did take a quick look at your most recent campaigns and uploaded images, and I am not seeing a noticeable issue with the coloration. I am also not aware of any existing defects regarding this particular issue.   I would probably recommend giving our support team a call for this one, as they will be able to troubleshoot with you on a live, 1:1 basis. They can be reached at 866-289-2101 from Monday-Thursday: 6 a.m. - 8 p.m. MT or 8 a.m.- 10 p.m. ET, Friday: 6 a.m. - 7 p.m. MT or 8 a.m. - 9 p.m. ET and Saturday: 8 a.m. - 6 p.m. MT or 10 a.m. - 8 p.m. ET.    Please have the original image/images ready to email to them so that they are able to investigate.  ... View more

Hi @JimA634 ,    Great question! The sync is a one-way sync from Outlook to Constant Contact and is not automatic, so you will have to take manual action (just basically pressing a few buttons) to initiate the sync. Any contacts that are added to Outlook will be added to Constant Contact when that sync is initiated, but it won't remove any existing contacts in Constant Contact if they are removed in Outlook.  ... View more

Hi @KatyD02 ,    Sure thing. When you utilize the resend option, you'll get the option to Resend to a List or a Segment. Choosing this option will only send to those on the list or segment who have not received it before, and not to anyone that did already receive that email.  ... View more

Hi @Gildingstudio ,    Sorry for all the questions! Just trying to get a handle on the situation. I did attempt to go into your account and download your most recent campaign using Google Chrome, and it does appear to be working okay for me. If you have Chrome, I would recommend attempting the download on there to see if it works.    If that is still not working, I would recommend starting with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis.    If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent. ... View more

Hi @JackieB31542 ,    Certainly! Any changes to a custom footer would need to be completed by our technical department. To do this, you will want to give our support team a call at 866-289-2101 and let them know you needed to change an image in your custom footer. They should be able to reach out to our technical department to have them fix that for you.  ... View more

Hi @RobynM89,    You can use an image as the outer background, but we are unable to use an image as the inner background. If you wanted to place an image inside the email with text on top of it, you would need to add the text directly to the image prior to inserting it.  ... View more

Hi @BarbaraD9773 ,    I'm sorry for the confusion! You should be able to view and print past payment receipts and invoices directly within your account, provided you are logged in as the Account Owner.  ... View more

Hi @PurvisB5 ,    I do apologize about that! Spring and Redbubble are not ecommerce sites that we integrate with at this time, but I'd be happy to pass that along as feedback on your behalf.  ... View more

Hi @AndreaV45 ,    I apologize about that! With most social sites, if you post a link and do not manually choose a photo to accompany the post, the social site will automatically pull an image from the link itself. In this case, LinkedIn pulled the logo, likely because it was the first image on the email campaign.    I would recommend manually choosing a photo to accompany the post, so it doesn't pull a random one from the campaign.  ... View more

Hi @SherylJ8 ,    When an automation is paused, any emails added during that pause will not be added to the queue to be sent the Welcome email. You would need to manually add those contacts to their own list, and then copy the email as a regular email campaign and schedule it out to that list. ... View more

Hi @WayneL747 ,    Certainly! Did you want to delete your entire contact base and upload just the CSV file? Or did you want to keep your existing contact base, and add the contacts in the CSV file to the current contact base?   For the former, you can delete all of your current contacts, and then upload the CSV file, so you have only the contacts that are in that new file.    For the latter, you can upload the CSV file over the top of the contacts you already have, and it will update any existing contacts, add new ones, but not remove any of the others.  ... View more

Hi @SAM_Staff ,    Good question! Unfortunately, we are unable to view the results of any survey without that submit button being clicked, because that is what saves the data in our system. If you sent the survey invitation out using a Constant Contact email, you should be able to see who clicked to take the survey, but unfortunately not what they entered if they never submitted it.  ... View more