About Amanda_G

Amanda_G · ‎01-26-2022

Hi @FelixL845 , This can be accomplished by setting up an automated series. Each series can have a maximum number of 31 campaigns in the series, and you can schedule each campaign to be sent a month apart from each other.

Amanda_G · ‎01-25-2022

Hi @COE-Distributing , That's a great question. I would suggest creating two separate segments, and then adding those segments to a list. You can combine both segments into one list, or create two new lists. That would allow you to choose both lists of segmented contacts when scheduling an email.

Amanda_G · ‎01-21-2022

Hi @SusanJ7552 , I took a peek at your campaign and the contacts you tested it to. It appears you have two different custom fields - one called Donation Amount, and the other called Amount Donated. The Donation Amount is the one that is inserted into your campaign, is it possible that Amount Donated is the correct field?

Amanda_G · ‎01-21-2022

Hi @SueW619 , Thank you for that information. Is the system asking you to use Multi-Factor Authentication every single time you log in? That email is sent every time Multi-Factor Authentication is used on the account, but typically it will not require you to enter the code or use a verification app on every single login. I log into my Constant Contact account very frequently, and the only time it asks me to re-verify my Multi-Factor Authentication code is when I have cleared my cache, am using Incognito, or have done some kind of system update. Do you have any kind of security software that you are aware of that could be auto-clearing your cache for you? Or possible a setting in Edge that's set to auto-clear cache and cookies? I found this article that does suggest it's possible. Have you tried using another browser besides Edge to see if this happens (Chrome, FireFox, etc.) just as a troubleshooting step? It's also a possibility that it could take a little bit of time to build a reputation for a new trusted IP on a new device, so it's possible that the issue may go away on its own, but I understand how annoying those emails would get. If you want to troubleshoot further with a secondary browser or looking into that potential browser setting and/or security software, I'd be happy see what I can come up with.

Amanda_G · ‎01-20-2022

Hi @TerraJ2 , Good question! Just for clarification, are you trying to add a button for your TikTok page onto your website, or onto a Constant Contact email campaign?

Amanda_G · ‎01-19-2022

Hi @StevensonUniversity , I do apologize that you are experiencing this defect. Though we do not have a workaround at this time, this defect is currently under review by our engineering team. I have flagged it on your account, and I will have them follow back up with any workarounds or fixes they have for this.

Amanda_G · ‎01-19-2022

Hi @HeidiH39 , There are a few good ways to remove inactive contacts from your account. I would first recommend managing your bounced emails, if you have not been doing so. This is a great way to get rid of contacts who are bouncing back when you send your campaigns. I would also recommend running a segment of contacts who haven't engaged with your campaigns in a specific timeframe, which you can set based on what timeframe works best for you. With segments, you can figure out which contacts haven't opened or clicked on your campaigns within the timeframe you set, and remove them as you see fit.

Amanda_G · ‎01-19-2022

Hi @Gilv , A privacy policy link is required for Facebook lead ads - do you have specific questions about that process? You can find a guide on linking that here.

Amanda_G · ‎01-18-2022

Hi @AmericasBoatingClubHiltonHead , I completely understand the concern. When you register a contact with their email address, they are automatically added to your contacts. However, these are not considered "active contacts". They are not billable contacts, and they are not able to be emailed, unless you go into the contact and manually select that you do have permission to email them. You can remove inactive contacts from the account, if you wish to do so. To avoid this in the future, I recommend having the spouses register as guests on the event. This way, they will not be required to enter their email address, and therefore not be added to your contact list either.

Amanda_G · ‎01-18-2022

Hi @RyanO516 , Good question! Yes, you can still add deleted contacts back into the account. The only contacts you will be unable to add back into the account are the unsubscribed contacts, so as long as you just delete them without unsubscribing them, there will be no issue re-adding them.

Amanda_G · ‎01-18-2022

Hi @ChrisJ1 , Great question! The "starts" just represent the people who visited the survey page, but never finished or submitted the survey. We cannot see who visited the page via the survey reporting, but if you sent the survey link out in an email campaign, we can view the click reporting for that email campaign. That should tell us who clicked on the survey link from within the email.

Amanda_G · ‎01-12-2022

Hi @PamelaP72843 , At this time, the Folders cannot be accessed from the Home screen, but I can certainly pass along your feedback for that. In the meantime, I would recommend bookmarking the Campaigns tab on your browser, so that when you open the browser and click on that bookmark, it'll take you directly to the Campaigns screen after you log in.

Amanda_G · ‎01-12-2022

Hi @Tina0401 , Are you also installing the Universal Code? Both the Inline Code and the Universal Code will need to be installed for the code to appear. If you are installing both pieces of code and the form is still not appearing, I'd recommend reaching out to your web host for assistance with the installation.

Amanda_G · ‎01-10-2022

Hi @TrevorD77 , The Suspended bounce back reason means that the email address has bounced multiple times as Non-Existent, possibly not just from your Constant Contact account but from anyone who may have that same email in their Constant Contact account. We put it in the Suspended status to preserve delivery rates on both ends. You may unsuspend an email if you do know it to be existent. If the email continues to bounce as Non-existent after it has been unsuspended, it will be placed in the Suspended status again. If that occurs, you may wish to have the contact safelist your email address and Constant Contact web domains in their security program.

Amanda_G · ‎01-07-2022

Hi @SandyG643 , Having her check her junk folder is a great idea. You can always try resending the confirmation email as well if she still isn't receiving it. You can also email your registrants manually 1-2 days before the event with the Zoom link, too.

Amanda_G · ‎01-07-2022

Hi @AlexandriaAM , I understand how important it is for your emails to be delivered to the recipient's inbox. We have some general best practices for deliverability that you may wish to look at. We also generally encourage setting up authentication. You may also wish to speak with Deliverability for more insight and for targeted, 1:1 support. As far as the promotions folder goes, Gmail introduced different inbox tabs, including the Promotions tab, to help improve deliverability and open rates, and to decrease spam complaints from their users. They deliver emails to these tabs based on constantly changing algorithms that take variable data into account, including sender information, email content, and recipient engagement. There are some things you can do to help them land in the Primary tab, however. This guide should give more insight into that.

Amanda_G · ‎01-07-2022

Hi @MichelleS04 , If you wanted to change the color of the links in your navigation bar, you can do that by styling the links individually in the editor. Unfortunately, at this time, we do not have the ability to change the color of links after they have already been clicked, but I would be happy to pass this along as feedback to our engineering team. I will have them reach back out to you with any updates we have on this feature request.

Amanda_G · ‎01-07-2022

Hi @SandyG643 , The zoom link should be included on the confirmation email. The registrant receives the confirmation email directly after they are registered. Was the confirmation email received by your registrant?

Amanda_G · ‎01-06-2022

Hi @ElizabethW776 , Thank you for reaching out! I am looking at your most recent campaign, and I do see what you mean regarding the bounce backs. Nothing that I'm aware of has changed for the bounces to jump up that high, and the fact that they're all listed as blocked instead of other bounce back reasons is interesting. At this time, I'd probably recommend reaching out to our support team at 866-289-2101 for some live, 1:1 troubleshooting. They should be able to get you in contact with our deliverability team to look further into it.

Amanda_G · ‎01-04-2022

Hi @WillieT23 , Great question! You can certainly add your own custom fields to a signup form. You can create custom fields through the My Account tab, or during the contact import process. This guide should show you how to accomplish both, as well as add those fields to a signup form.

Amanda_G · ‎01-04-2022

Hi @haevents , You can certainly send out a free book to someone that signs up for your email list. Provided that you have that book in PDF or Word Doc format, you can attach the book to a welcome email that automatically sends out to your new contacts.

Amanda_G · ‎01-04-2022

Hi @AnneV16 , There are a few ways to go about this. The easiest suggestion I would have would be to create a list of lapsed members in Little Green Light, preferably in a CSV/XLSX/XLS format (Excel), and then upload them to a new list within Constant Contact. You will want to make sure to create a new list just for the lapsed members. From there, you should be able to go into the new list, select all of the contacts in the list by checking the box next to Email Address, and delete the lapsed members. This will remove them from the account entirely. If you need help with any of these steps, feel free to respond and have us clarify, or give our support team a call at 866-289-2101 for live, 1:1 support. We do also appear to have an integration with Little Green Light, but that integration was created by a third party named Zapier, so I am not positive whether it is a two-way integration (both adding and deleting contacts from CTCT). If you would like to try installing it, you can find it under your Integrations tab at the top of your screen, by searching Little Green Light in the search bar. For assistance with that integration, you would want to reach out to Zapier at (877) 381-8743.

Amanda_G · ‎12-14-2021

Hi @NancyP235 , I took a look at your header image, and I see what you are referring to. Although the image is under the 600px wide guideline, and within the file type and size guidelines, the images in your library are small width wise. One is 200px wide, and the other is 407px wide. Our templates are standard 600px wide, so when you insert an image that is smaller than 600px into your template and enlarge it to fit the width of the template, you might see some blurriness. The opposite is true as well - if you upload a larger image and drastically reduce the size, you may see some loss of quality. I would advise uploading the image at exactly the size you would like it to appear in the template, and not expanding or reducing it within the template beyond that.

Amanda_G · ‎12-07-2021

Hi @ShanaJ97 , I have gone ahead and flagged this on your account as a feature request. I will have our engineering team follow up with you for any updates we have on this request.

Amanda_G · ‎11-30-2021

Hi @TeriI5 , Great question! When a contact unsubscribes, they will be unsubscribed from the entire account, regardless of list membership. However, you can add different lists to the Update Profile form, which will give the contact the option of which lists they would like to remain a part of, and which they'd like to be removed from.

Amanda_G · ‎11-22-2021

Hi @HortensiaO , I apologize that you are running into this. This certainly shouldn't be happening, and we would need a bit more detail to investigate further. What email client are you opening the email in? (i.e. Outlook, Gmail, etc.). Also, is the email being forwarded at all beyond the original test send? Generally, our support team is best able to troubleshoot display issues on a live basis. For the quickest response, you may wish to reach out to them directly.

Amanda_G · ‎11-16-2021

Hi @verite-amherst , I apologize that you are having those display issues in Outlook. We do lose control over the formatting when emails are forwarded using the Forward button in the email client, but I'd be happy to track this as a feature request on your account. I'll have our engineering team reach out if there are any changes or updates to this.

Amanda_G · ‎11-12-2021

Hi @DanaW881 , I would be happy to add you to that feature request and have our engineering team reach out once we have an update on that! For now, the legacy landing page can be accessed by going to the Sign up forms tab in the navigation bar at the top of the screen, selecting Basic Landing Pages, then clicking on the Sing-Up Form link to start customizing it and selecting what lists are available as selectable options.

Amanda_G · ‎11-11-2021

Hi @EleanorW32 , I certainly apologize for the confusion! Here is a link that will explain how bounces work and show you the reasons for all of the various bounce types.

Amanda_G · ‎11-03-2021

Hi @DeniseR984 , That's a great question! To upload the photo to use in your Constant Contact email campaigns, you would need to open the zipped file, and save the image separately. To do this, go ahead and find the zipped file on your computer, open it up, and drag and drop the photo (by itself) to a new location on your computer. This should save the logo on its own, and allow you to select it individually from that new location for uploading into the constant contact library.

Re: Scheduling Contacts to new campaign

Re: List Segmentation

Re: Tutorial: Insert a Donation Block Into Your Em...

Re: New sign-on alerts

Re: Tik Tok

Re: Automated birthdays

Re: How to weed out dead leads

Re: Privacy policy for Facebook Lead Ads

Re: Contact being automatically added to our conta...

Re: Deleting a list and uploading a new list

Re: Survey results question

Re: Quicker Access to Campaign Folders

Re: Install a contact sign-up form on a website

Re: Valid Email address marked as suspended

Re: Zoom link for an event

Re: Inboxes

Re: Insert dynamic links in an email

Re: Zoom link for an event

Re: Bounce backs

Re: How To Create My Own Fields

Re: Send a free book after someone signs up?

Re: Deleting lapsed members

Re: Image clarity

Re: Line Indent??

Re: Duplicate a Contact List

Re: colors/fonts change once test email is sent

Re: Format changing when forwarding?

Re: Multiple email lists sign up for Lead Generati...

Re: Bounces

Re: Create a logo with Constant Contact’s LogoBuil...