About Kyle_R

Hi @VGMHC - Thanks for the feedback. This is a good idea. I agree that there is a lot of interesting things we could do in terms of time of day from insights on reporting, to segmenting, to scheduling emails to the right people at the right time.   In the meantime, we do have a more general resource for best time to send based on industry in this Knowledge Base article.  Every list will have its differences, which is why it would be nice to see in your account, but hopefully this additional info is also helpful to you. ... View more

Hi @AndrewM3 - Thank you, great feedback on all 3 points. I wanted to give an update on one thing you mentioned: 3. List exports - I've been told that for now, the ability to export a list of unsubscribed is not possible. I have to export the entire list and then sort it myself. I'm sorry, but why do I have to take on that burden?  A relatively new development, but this part should be fixed. If you navigate to Contacts, filter for Unsubscribed, and Select All you should see Export available under Actions. I don't believe this was available at the time of your comment, so just wanted to make sure we circled back with you. We will try to keep this thread updated with other relevant developments. ... View more

That makes a lot of sense. You can already order by last modified date, so it would be helpful to see what that date is. Especially if you have a few campaigns with very similar names. ... View more

Hi @HackettS1 - Thank you for taking the time to provide this feedback. Were you seeing these lack of field requirements when adding contacts to your account, or was it in a different area such as a sign up form on your website? I'm guessing it was when adding contacts, but please let me know if I'm incorrect.    When I tried to add an address without an @ symbol or domain I received an error that the email format wasn't valid:   I might have misunderstood, so please feel free to correct me. It's definitely important to make sure we're adding valid addresses!   As for the phone number, I definitely see your point. I think it may have been left to include letters in the event your contact is a business with a phone number like 1-800-CALL-[Name], but I could see this scenario not being a very common one as well. I can take this feedback back to our team.   Thank you again for the feedback. ... View more

Hi there, thanks for taking the time to provide this feedback. I just tested this in my account, and when I collapsed both of those top sections they remained collapsed the next time I visited my account. It looks like this preference is saved as a browser cookie. So it's possible that it won't be saved if you're frequently using your account with different browsers, different computers, or if you are clearing your browser cookies often. It's also worth noting that cookies expire after a certain amount of time, so if you have long periods of time between account visits it might look like the preference isn't saved. Do any of those sound like it could be what's happening? If not, would you be willing to share which browser and version you normally use for logging into your Constant Contact account and I'll do some further testing?    Thank you again! ... View more

Thanks for letting us know @KathleenV4 ! It looks like campaigns listed under the type of "Card/Announcement Email" or "Legacy Business Letter Email" in the Campaigns page aren't showing properly in the Home Page. These are campaign types that we haven't used for several years, but you can still copy them so they must have been overlooked. I have escalated this up, thank you again. ... View more

@MarieM22 the website builder does come with its own inline form options. These are separate from the inline forms you would create in your Sign Up Forms tab in Constant Contact. On the website builder side you can enable it to sync so that contacts that sign up from the page and synced within the Contacts tab. As of now, they sync to their own list and you're not able to specify an existing list. We're still working out making the whole process more seamless, so I know it may not be ideal now.   Alternatively, we are rolling out an additional landing page option very soon. I'll update this thread once that's live with some more details. ... View more

Thank you for that feedback. I'll pass this along.   For the text-only version of the email, we do attempt to create a text-only version of your email from the original in case we need to deliver a text-only version to a particular email. However, I can see how having control over that would be helpful in case you're doing anything differently in the text-only version.     ... View more

Hello Kim. Sorry to hear you ran into problems with the instructions to remove bounces. Was this the article you were viewing? It looks like it is one of our longer articles since managing bounces is one of the more confusing topics for email marketing in general. If there was a specific step you remember that was holding you up, I'd be happy to see what improvements could be made.   In the meantime, were you able to get help removing your bounces? If that's still an outstanding need for you, we can get in touch with you to go over that.   Also, not to gloss over the part about chat support, if you have any more specifics on the trouble you ran into there I would like to know. Sorry for all the additional questions, I just want to make sure we get everything addressed properly. ... View more

Thanks for the feedback Glenn! We'd be happy to take that into consideration. Out of curiosity, would moving the names closer together make it visually easier for you to scan the report, or are you doing something like printing the report which is getting cut off? ... View more

Thank you for providing this feedback, and also for explaining your regular workflow. That is very helpful for us, and I'll be passing this along. ... View more

Thank you for your feedback! Those would both be very nice additions.    In the meantime, if you need to manually code a preheader you can add this code at the top of the body of your HTML and customize the text to your liking:   <div style="display:none; display:none !important; color:transparent; line-height:1px; max-height:0px; max-width:0px; opacity:0; overflow:hidden; visibility:hidden; height:0; width:0; mso-hide:all; font-size:0px;">This is a preheader</div> ... View more

Thank you for providing that to us! I am looking into this to see what is going on. ... View more

Hello everyone. This may not solve 100% of the use cases here, but I did want to mention we added a website builder functionality this year that can be used to create basic landing pages that aren't necessarily sign up focused. It can be used for free (or upgrades are available if more advanced features are needed). It's definitely worth exploring if this is still an outstanding need for you. More information can be found in the Websites & Stores tab of your account.  ... View more

Thank you for passing this along! That does sound really frustrating. I have a few questions if you don't mind. Do you see your changes revert back immediately after you save the block you are working in, or do you notice it after you leave and come back to the email at a later time? Does it seem to be not saving your last 2-3 edits you made, or when you say it goes back to the original version is it changing everything back to the previous email you may have copied from? ... View more

Hello, I'm sorry to hear you ran into issues. Is this in reference to your registrant reporting for an event? The event reporting shouldn't have changed at all. Which page are you looking at where you are seeing the super small font? ... View more

Hi @rcppubs23. The deleted bounces should still show with a strikethrough. I just tested it in my account, and I did have to wait for the deletion activity to complete in the Contacts > Activity section. So they didn't immediately show a strikethrough, but when I left the page and came back they did. If you check those 8 bounces now do they show with the strikethrough? If not, I may ask for some information from you to investigate if we have an issue. ... View more

Hello @Joelle_K. thanks for passing this along. I looked at my account and I have a guess on what you may have been running in to. Please let me know if this is what was happening, or if you continue to have issues after this: When you are on the page to View Billing Activity/Statements there are two options. Either selecting a predefined range of days (Last 7 days, Last 30 days, etc) or to choose a date range. The default option is to use a predefined range, but the time increment isn't selected. At first glance, it may look like it's set to pull in the last month based on the ability to choose your own date range, in which case if you choose the "Show" button without changing any of the default options you will not get any results. If you change the grey drop down option from Select to Last 30 days, do you see the billing activity now? If so, that's great - but I do think there is an opportunity here to make that screen more clear that there is an additional step. Here is a screen shot of the menu in question:     ... View more

Thanks for the feedback Raquel! I've head this feedback before and I agree the experience isn't very smooth. Luckily, we're taking steps to resolve this! For starters, we just released a new version of the mobile app which allows campaigns created in the app to be edited on desktop. We're also in the process of rolling out updated templates that will allow for a campaign to be started on desktop and then edited later on mobile. To start, these templates will be in a separate place in the template picker while we work through getting everything updated. I'll keep this thread open so that I can post updates once the roll out is complete - stay tuned. ... View more

Hi @MelissaC107! Are you referring to the new social monitoring tool (aka the Social tab in the main navigation bar in your account)? If so, yes we are looking to add Twitter next! I'm not certain about LinkedIn, but I'll try to find out for you as long as we're referring to the same feature. ... View more

I like this idea. We've heard similar feedback on the reporting side of things that people would like the files exported from campaigns be automatically named after the email. The idea to name the export allows for more flexibility and takes into account the Contacts > Activity page which I believe you're referring to.  ... View more

Thanks for the feedback! This is a good idea. We do have a "Compare Campaigns" option on the reporting page to compare up to 5 individually selected campaigns, but I could see how adding some pre-set time period options would be helpful. ... View more

Hi James, happy to hear it! Thanks for taking the time to let us know it helped clear some things for you, we really appreciate it. ... View more