Reply from @DonD165:
I went back through 3 mos. of trash emails, which is how long I save before purging! This all started when we went to do a draft of our weekly information that's sent to all of our members, only to find that it wasn't available. I was told that when calling in that an email had been sent explaining the change, to which I don't have. I got lucky and got a very knowledgeable person yesterday that led me through the whole process of creating a new template, after talking the night before to someone with a whole lot less knowledge and customer service skills that weren't up to par, scaled with the latter.
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