About Frankie_P

Frankie_P · ‎10-14-2020

Hi @MikeB82916 how does our current survey activity page not fit your needs? What type of information are you looking to view?

Frankie_P · ‎10-14-2020

Hi @SandyG46 where in your contacts are you looking for the option to Quicksend? What steps would you expect to take in order to do this? You do have the ability to use our Quicksend feature once a specific contact has been selected.

Frankie_P · ‎10-14-2020

Hi @NissonF0 are you looking for your search results to auto-populate? Or are you trying to search for a contact that contains a specific detail?

Frankie_P · ‎10-13-2020

Hi @VirtualS4 thank you for clarifying this request! We have added your post into a larger thread on this type of feature request.

Frankie_P · ‎10-13-2020

Hi @UW_CollierKeys by highlighted, are you looking for every other line in the reporting to have a different background color? Where are you viewing your reporting through?

Frankie_P · ‎10-13-2020

Hi @vgordon at this time click reporting on a campaign is ordered by chronological order. Being able to order this reporting based on the number of clicks is a great feature request we have submitted! We have also opened up this idea so other users can weigh in as well. In the meantime users do have the ability to export their click reporting and sort based on their criteria in excel.

Frankie_P · ‎10-13-2020

Hi @NicoleJ952 are you looking for this click percentage when viewing your individual clicked reporting or the links reporting?

Frankie_P · ‎10-12-2020

Hi @RoslynL what about our Email Newsletters do you not find easy to use? How are you attempting to insert an image? What steps would you expect to take?

Frankie_P · ‎10-12-2020

Hi @EliseN992 thanks for sharing this feedback with us! We're happy to hear our Social Post feature helps make posting on your social media accounts easier. Please feel free to reach out in the Community if you have any questions as you continue working in your account.

Frankie_P · ‎10-12-2020

Hi @RonO95 what about our old contacts formatting would you like to see added to this updated version? What about our current version does not fit your needs?

Frankie_P · ‎10-12-2020

Reply from @RonO95 Hi Frankie, I’m “old school” so that may be a problem. Ya know, “if it ain’t broke, don’t fix it.” Leave well enough alone. I was perfectly happy with the old formats you had but, will try to adapt to your new formats if I must. I just wish CC would ask their customers their opinions BEFORE they decide to make changes. This would make you feel like you had an input, rather than be forced into something

Frankie_P · ‎10-12-2020

Hi @VirtualS4 how would you expect a newsletter to be edited through a link? Are you looking for a shareable link that opens directly to draft campaign in your account?

Frankie_P · ‎10-12-2020

Hi @LilahD what are some cases where you would need to look contacts up by their phone number?

Frankie_P · ‎10-08-2020

Hi @EvJohnson09 where in your account are you looking for this add button?

Frankie_P · ‎10-08-2020

Hi @ConnorQ what about our updated contact management dashboard does not fit your needs? What are the steps you take when managing your contacts? How would you want it to be quicker?

Frankie_P · ‎10-08-2020

Hi @johnl1258 how are you looking to share these videos on your social media accounts? Through our social share feature?

Frankie_P · ‎10-08-2020

Hi @LeeRoyC thanks for sharing this feedback! We’re happy to hear our support agents helped answer your questions. Please feel free to reach out again as you continue working in your account.

Frankie_P · ‎10-08-2020

Hi @CarlosR187 thank you for sharing this feedback on our design team! We have passed on this request idea to the appropriate teams. Please let us know if there is anything else we can assist with in the meantime.

Frankie_P · ‎10-08-2020

Hi @AdnanC6 what features are you looking for while under your trial period?

Frankie_P · ‎10-08-2020

Hi @RonO95 though all users are being moved over to this updated contact management dashboard, we are open to ways we can better our user’s experience! While you have mentioned a few pin points, what about this updated system do you not like?

Frankie_P · ‎10-05-2020

Hi @JoelT25 what about our updated contact management dashboard do you feel does not fit your needs? What information are you looking for that is not currently available? if you are looking for more information on unsubscribed contacts, where in your contacts are you looking for this information? I have taken a look at the examples you've provided and do not see these contacts are unsubscribed. I have also taken a look at both of their engagement and do not see they have unsubscribed from any emails you've sent.

Frankie_P · ‎10-05-2020

Hi @TrudyV1 what about the old layout was easier to navigate? How are you searching for contacts? How would you expect to update contacts or your lists?

Frankie_P · ‎10-05-2020

Hi @RCA6045 where in your account are you looking for the option to edit your contacts?

Frankie_P · ‎10-05-2020

Hi @BelleS76 where in your account are you looking for this add contact button? Here is how you can add contacts in our updated contact management dashboard.

Frankie_P · ‎10-05-2020

Hi @JulieP7 we're always open to ways we can better our user's experience, so feedback like yours is always helpful for us to have! With that said, what about our updated contact management dashboard do you find makes your process longer? How would you expect the process for your contacts to work instead? What steps are you taking?

Frankie_P · ‎10-05-2020

Hi @DennisS13 we understand how helpful it would be for your pasted text to retain its previous formatting. Because of this we have tracked this feedback and opened up your idea so other users can weigh in as well.

Frankie_P · ‎10-05-2020

Hi @MauiPops what about our updated contact management dashboard does not fit your needs?

Frankie_P · ‎10-05-2020

Hi @JCRBAJC thanks for sharing this feedback request! We have tracked your idea and opened it up so other users can weigh in as well.

Frankie_P · ‎10-05-2020

Hi @DarciAyur thanks for sharing this feedback! We have opened up your idea of showing more than 20 campaigns at a time/being able to save your actions on this page so other users can weigh in as well. As for your automation campaigns, what exactly are you experiencing when trying to use the back to series button?

Frankie_P · ‎10-05-2020

Hi @JonathanJ998 where would you expect this blurb to appear? What do you think or expect that your username would be instead?

Re: Survey Pages - Status changed to: Open Questio...

Re: Quicksend! - Status changed to: Open Questions

Re: Search capabilities - Status changed to: Open ...

Re: The option to Edit a Newsletter that has been ...

Re: survey response page - Status changed to: Open...

Re: Unique Clicks sort order has changed - Status ...

Re: Compare reporting based on percentage - Status...

Re: e mail - Status changed to: Open Questions

Re: Social Post Feature - Status changed to: Close...

Re: You changed your "contacts" format?

Re: You changed your "contacts" format?

Re: The option to Edit a Newsletter that has been ...

Re: phone numbers - Status changed to: Open Questi...

Re: Add Contact Button - Status changed to: Open Q...

Re: your website - Status changed to: Open Questio...

Re: Uploading video to social posts - Status chang...

Re: Domestic Violence Campaing - Status changed to...

Re: Web Developers - Status changed to: Closed - N...

Re: Delete account - Status changed to: Open Quest...

Re: You changed your "contacts" format? - Status c...

Re: St Gregory Episcopal Contact List Data Integri...

Re: Addiing contacts redesign

Re: Extra clicks when editing contacts

Re: Homepage add contact has been removed

Re: Contacts Page - Status changed to: Open Questi...

Re: Copy and paste font remains the same - Status ...

Re: Appearance - Status changed to: Open Questions

Re: Landing pages and Custom Fields - Status chang...

Re: campaigns - Status changed to: Voting Open

Re: "User Email" vs "Username"? - Status changed t...