About Frankie_P

Frankie_P · ‎01-10-2020

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎01-10-2020

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎01-10-2020

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎01-08-2020

Hi @LeahM52 I apologize for misunderstanding your original post! If you are looking to update the unsubscribe status of contacts from an outside program, the good news is you can upload a file of contacts directly to your unsubscribed list. You just won’t see this option until you have enabled the advanced email permissions options on your account.

Frankie_P · ‎01-08-2020

Hi @HopeB80 I apologize, as previously mentioned in this thread, removing the disclaimer from the footer of your sign up form is a feature we do not provide. This is however feedback we have tracked in your account. Please let us know if there is anything else we can assist with in the meantime!

Frankie_P · ‎01-08-2020

Hi @LeahM52 Thank you for reaching out about your contacts! Keeping a clean list of email addresses is very important. However I apologize for any confusion there may be with unsubscribed contacts. When a contact unsubscribes or opts-out of your mailing list, our system automatically removes them from your active contact list. Not only this, but if you upload a file with them on it, our system will not add them back in. An unsubscribed contact can only be added back into your mailing list after going through our resubscribe process.

Frankie_P · ‎12-19-2019

Hi @BrianaS49 I'm so sorry to hear you are still seeing this happen with your email campaign. With that said, are you still having this experience after trying the workaround from this thread? If you have not yet tested this workaround of deleting the video block and dragging in a new one, I would suggest doing so. I hope this helps!

Frankie_P · ‎12-19-2019

Hi @GavinL22 We sure can! We have sent more information on this template to the contact email address on your account.

Frankie_P · ‎12-17-2019

Hi @AllianceOfNH Thank you for reaching out to the Community about your contacts! As previously mentioned in this thread, this update profile link is already in the footer of every email you send out. The good news is you can schedule an email campaign to all of your contact lists and ask them to click on the link in its footer. As long as you customize your Update Profile Form, all of your contacts will be able to update their subscriptions at once.

Frankie_P · ‎12-12-2019

Hi @LakewayChurch Thank you for reaching out to the community! Although you have already spoken with our chat support about this, i would be happy to share our response here as well. This is experience you are having is a defect that our support team is continuing to troubleshoot. There are two workarounds we do suggest. The first being to open the video on Vimeo, copy its link from the share option by clicking the paper plane icon, and inserting this copied share link into a new video block. Our second work around is creating an image of your video and inserting it as a clickable image.

Frankie_P · ‎12-12-2019

Hi @AngelaT100 I'm glad you were able to solve this! Thank you for also sharing your solution here in the Community. I hope it will be helpful for other users who are also having this same experience.

Frankie_P · ‎12-11-2019

Hi @ivanaS77 These templates are sometimes not automatically available in your account. I have however sent the contact on your account an email with more information on this template.

Frankie_P · ‎12-05-2019

Hi @HeidiLovesFLRealEstate I'm happy to hear you've received this template. In fact I can see in your account that you've also spoken to our Chat Support about this as well. Our Chat Support was able to share this email can be edited by making a copy of it. They also explained that once you've copied this campaign you can update by modifying the layout and editing the text. The good news is you also have the option of swapping out images, changing colors and it's subject line. I hope this helps!

Frankie_P · ‎11-29-2019

Hi @HeidiLovesFLRealEstate Thanks for reaching out to the Community about this! We have sent you an email with more information on this template.

Frankie_P · ‎11-26-2019

At this time our text do only allow one image in it. Breaking up your text into multiple blocks is the workaround we suggest. We ask for additional comments and votes be left on the open idea for inserting multiple images in a text block. Our Product team regularly reviews our Feedback boards more than our Get Help area. Though we do not have a time estimate of if a feature like this will be available in the product, any updates will be posted there, not on this post. Voting and commenting on that post allows you to be notified of replies.

Frankie_P · ‎11-21-2019

Hi @AmyD5564 I apologize your contacts are seeing display changes. This is an experience that has not yet been resolved. It is however something we are continuing to troubleshoot. If you can please email us at social_supprt(at)constantcontact(dot)com with the following information we would be happy to track this experience in your account: The display issues you're seeing (stretching, colors, etc) What email client was the email forwarded from What email client was the forwarded email received at A copy of the forwarded email to your case In the meantime, including a view as webpage link in your email is a helpful workaround in the meantime. This URL allows users to view your email without any changes from a contact's email client.

Frankie_P · ‎11-20-2019

Because we haven't heard back from you this idea is going to be closed. This doesn't mean that we aren't listening to your feedback! So thank you for taking the time to post in the Community. If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎11-20-2019

Frankie_P · ‎11-20-2019

Thank you for taking the time to post in the Community. We haven't heard back from you with any further details on this, so we are going to close this idea. But this doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎11-20-2019

Because we haven't heard back from this original poster with any further details we are going to close this idea. Though this doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see. Thank you for taking the time to post in the Community!

Frankie_P · ‎11-20-2019

Thank you for taking the time to post in the Community. Because we haven't received a response from you we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎11-20-2019

Thank you for taking the time to post in the Community. Because we haven't heard back from the original poster we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎11-20-2019

Frankie_P · ‎11-20-2019

Thank you for taking the time to post in the Community. Because we haven't heard back from you with this clarification we are going to close this idea. Though this doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎11-20-2019

Frankie_P · ‎11-20-2019

Thank you for taking the time to post in the Community. Since we haven't heard back from you we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎11-20-2019

Thank you for taking the time to post in the Community. Because we haven't heard back from you with these further details we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎11-20-2019

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎11-20-2019

Because we haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see. Thank you for taking the time to post in the Community.

Frankie_P · ‎11-20-2019

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

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Re: Ricky Carruth Newsletter

Re: Ricky Carruth Newsletter

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Re: floating menu on design page - Status changed ...

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Re: Editor - Status changed to: Closed - No Action

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Re: View as a Web-link - Status changed to: Closed...

Re: Export HTML - Status changed to: Closed - No A...

Re: upgrades - Status changed to: Closed - No Acti...

Re: i need anemail adress - Status changed to: Clo...

Re: Creating a Company Logo as an Emoji - Status c...

Re: Improper log out message - Status changed to: ...

Re: How to earn something - Status changed to: Clo...

Re: New fonts don't even work! - Status changed to...

Re: General Comment - Status changed to: Closed - ...

Re: New account - Status changed to: Closed - No A...