About Frankie_P

Hi @TonyT this is great feedback! We're always open to ways to better your interaction with your contacts. Is this field you are looking to segment by a custom field? Have you tried using our segmentation feature? Through this feature you can create segments of your contacts based on contact details you have uploaded. You can then select these segments when scheduling your email or even add your segment to a contact list to be used at a later date. ... View more

Hi @JimM461 thank you for sharing this feedback with us! How are you adding these contacts? Because you are working on a mobile device, we suggest downloading our Constant Contact Mobile App. Through this app you will be able to easily add and manage your contacts. ... View more

Hi @KenyonL4 I apologize for the experience you had with this previous account. With that said, I would be happy to share the phone number to our Sales Department. Our Sales agents can be reached at 855-273-0449 as listed here. ... View more

Hi @RyanD67    We understand how important it is for your contacts to view the images in your email correctly! You mentioned testing your campaign with another user. I apologize they are experiencing this as well. Are other customers seeing images? Have they whitelisted Constant Contact? Are the computers you've tested through on the same network? ... View more

Hi @DeanW93    Thank you for giving us this update! Internet Explorer has a security setting that, when enabled, prevents Outlook from displaying images. Have you tried following the steps in this article for this browser? This section is a little further down in the article under "Outlook 2007, 2010, and 2013 - Secure Images." You also mentioned this is an experience that has started recently. Is this happening with all emails received through our service or just your own? Have there been any updated to your Outlook, or the security program on your computer? ... View more

Hi @CareerSource_PBC  I apologize you are unable to create these emails as easily as you should! What bugs are you seeing? Having any details of what you are experiencing will allow us to troubleshoot this further for you. ... View more

Hi @HitPredictor thank you for reaching out with this feedback on our search feature. The good news is there a drop-down next to search bar in order to sort old-new and new-old.   Were you looking somewhere else on this page for this type of sorting? ... View more

Hi @DeanW93    An image not displaying properly is usually caused by settings in an email client or security program. I would suggest taking a look at our article related to this. This is where you can find information related to Outlook 2007, 2010, and 2013. ... View more

Hi @jonathans676 are you looking for an email address to connect with our Support? If so, I apologize email is not an available line of support. Instead our support is available by phone, Twitter, Facebook, Chat, and here in the Community. ... View more

Hi @GingerS019  and @JenniferW93    Thank you both for sharing your feedback on our emails campaigns. I apologize our email campaigns do not give you the option to print from your preview screens. We do however offer a feature to download and print an email once it has been sent. ... View more

Hi @TransglobalS these are all great questions! The good news is Constant Contact recognizes contacts by their email address. This causes contacts who have previously unsubscribed to not be added back in unless you have followed the steps through our resubscribe process. Because of this setting, instead of re-adding them, our system will notify you how many unsubscribe contacts were on the file of email addresses you have attempted to upload. Does this help answer your questions? ... View more

Hi @JeffT42    Thank you for sharing your feedback on our emails campaigns. I can understand how important it is to print out your email campaigns. The good news is we do offer a feature that allows you to download and print a sent email. ... View more

Hi @DeanW93    I apologize this is happening. Have you tried whitelisting Constant Contact? Because you are seeing this happen with all emails sent from our system, we suggest whitelisting if you have not already. Please let us know if making this change helps! ... View more

Hi @AllisonA317 and @GordieCenter    I apologize you are both having this experience with your Hotmail addresses. This is however a known issue that has been escalated to our senior ISP relations team. Please let us know if there is anything else we can assist with in the meantime. ... View more

Hi @AaronL261  I apologize you are seeing this happen with your GIF! I have taken a look at your Library and can see it has since been updated. However for future reference we suggest taking a look at your GIF and making any necessary updates before uploading it into your account. At this time we do not have access to editing tools for GIFs. ... View more

Hi @424Washington thank you for reaching out with this feedback! I understand how important it is to keep track of your contacts. The good news is an email like this is available through our Automatic Email Updates for Sign-Ups and Unsubscribes. I would suggest taking a look at this setting and updating it to an email address you have access to. ... View more

Hi @JanetH60 thank you for sharing this feedback with us. How are you looking to sort your photos? Having any details of how you would like to sort them is helpful information to submit to our Product Team. At this time images can be sorted in the Library of your account through folders as well as the date added column. Clicking on the Date Added header will allow your images to sort from oldest to newest or newest to oldest.   ... View more

Hi @RitasFranchise    Earlier this month Hotmail began deferring all Constant Contact mail. I apologize at this time this experience has not yet been resolved. With that being said you have also been added to be notified when there is a resolution as our Support is continuing to investigating this. ... View more

Hi @DeborahO162 thank you for sharing your feedback on this! I apologize you are not able to print your receipts as easily as you should. I have however tested invoice in your account and was unable to replicate this experience. What exactly is happening when you print your invoices? Is your zoom set to 100%? Have you tried saving your invoice as a PDF first? These are helpful details to have to allow us to troubleshoot this further for you. ... View more

Hi @GaryB1419 thank you for reaching out with this feedback. I am sorry to hear you feel this way, we always want our user's to have the best experience possible. What exactly do you feel is complicated to do in your account? Having any details of what actions you were taking will help make sure we are not only sharing the correct information with you but also submitting your feedback to the appropriate teams. We are always open to ways we can better our user's experience! ... View more

Hi @JustinH238 thank you for reaching out with these great questions! Though the difference in these user roles are described on the manage/add user page of your account, we would be happy to share this information here in the Community as well: Account Manager - This user role has access to reporting, can create and edit emails, and can add new contacts to an account. See the full list of capabilities and restrictions. Campaign Creator - This user role is restricted to creating new emails and editing existing emails. See the full list of capabilities and restrictions. ... View more

Hi @PatriciaL048 I'm sorry to hear this and would like to help point you in the right direction! Constant Contact is an email marketing company that helps with making marketing easier for small businesses and non-profits. Our program will allow you to easily create email campaigns to send to your contacts lists, manage your audience, track reporting and so much more. After taking a peek at your account I can see you are still in our trial period, here's some great information from our Help Center to help you with getting started. Please let us know if you have any further questions! Our support is available by phone, chat, Facebook, Twitter, and here in the Community as well. ... View more

Hi @ThomasP075    Thank you for reaching out to the Community. If you are looking for a template to use for personal mail, I would suggest our Basic Template. These templates do not contain any borders or extra designs in them. Once you have selected this template you can then add content and customize it as you see fit! ... View more

Hi @TheresaS712  thank you for reaching out with this feedback. The good news is you can locate copies of your invoice through the “View Billing Activity/Statements” button under the My Account section of your account. This is where you can select the time period you are interested in and view its invoice with details.       If you have any further questions on your billing details, for your account security we suggest contacting our Billing Support directly. ... View more