About Zoe_H

Zoe_H · ‎12-20-2020

Hello @HollyD769, Thank you for your feedback as well!

Zoe_H · ‎11-29-2020

Hello @RochelleS27, Thank you for your feedback! We completely understand the importance and will definitely submit this over to our engineers for review. You can also take a look at our Custom Code editor so you can have more control using your own HTML code if you would like. Thank you!

Zoe_H · ‎11-29-2020

Hello @user034063, Thank you for reaching out to the Community! Please refresh your screen and the Constant Contact logo should be removed from the footer of all your emails. Thanks!

Zoe_H · ‎11-15-2020

Hello @AnthonyC910, No worries, and yes I will definitely submit your feedback on this as we completely understand how a feature like this would be valuable. Thanks!

Zoe_H · ‎11-15-2020

Hello @AnthonyC910, You can copy and paste a URL in the content of a Social Post but you are correct, we don't have an option to make it clickable. Once it posts your contacts may be able to select the URL or they may have to copy and paste it in another window in their browser.

Zoe_H · ‎11-15-2020

Hello @AndrewH6912, Thank you for reaching out to the Community! You can definitely add clickable links to your Social Posts. Click here to see what that will look like with all social media accounts. Thanks!

Zoe_H · ‎11-01-2020

Hello @rcppubs23, You are correct! You shouldn't have to create any new custom fields.

Zoe_H · ‎11-01-2020

Hello @rcppubs23, Thank you for reaching out to the Community! If you see that our default field names and your custom field names aren't appearing or not allowing you to select them, that means that they are already being used to label a column in that spreadsheet and you will want to create a new custom field. Also, when you upload existing contacts back into the account, you won't lose any data that is in Constant Contact, but you are able to add more information to each email address if you want. So it sounds like you should be just fine to proceed without losing any of your data.

Zoe_H · ‎10-25-2020

Hello @RobertF208, That's perfect. You will only need to export the email addresses and the fields you want updated. Thank you!

Zoe_H · ‎10-25-2020

Hello @JonathanK705, I apologize that you are having the same experience. Please try verifying the email address you are trying to send a preview too. If that doesn't work, please give our Billing team a call for further direction. Thank you!

Zoe_H · ‎10-25-2020

Hello @RobertF208, Thank you for reaching out to the Community! The quickest way to update current contacts is to import a spreadsheet with all of the updated custom field information in a column with the email addresses. We won't add duplicates but we can update your contact's details this way. Thanks!

Zoe_H · ‎10-11-2020

Hello @DianeD99, You will want to add the content of your PDF into the thank you page section of the Landing Page. Unfortunately, doing it this way you won't be able to use the PDF you have already created but instead you would recreate it by copying and pasting the content into the thank you page.

Zoe_H · ‎10-11-2020

Hello @LilaStrode, Thank you for reaching out to the Community and I apologize that you are having the same experience. Have you tried using a shortened version your image URL? Or even whitelisting Constant Contact in your security settings? Adding our Constant Contact URLs or IP addresses to a security program's whitelist is a great step to prevent these error messages from appearing.

Zoe_H · ‎10-11-2020

Hello @BurtonR4, Thank you for reaching out to the Community! I can definitely remove the Constant Contact logo from the bottom of your emails, but I do apologize for any inconvenience, as the Update Profile link and our sent by marketing message does have to stay for legal reasons.

Zoe_H · ‎10-11-2020

Hello @DianeD99, Thank you for reaching out to the Community! Every time you link a document to a button in a newsletter it will always require a customer to download the document first. I do apologize for any inconvenience this may have caused. I do recommend creating a Landing Page instead so that you can copy and paste your thank you message into the Landing Page and it will also allow your customers to sign up for your list again which will automatically update their information in any list you want automatically.

Zoe_H · ‎09-27-2020

Hello @ShatrieceW, Thank you for reaching out to the Community! I was able to remove the Constant Contact logo from your footer. Please refresh your screen, and the logo should be gone from all emails. Thanks!

Zoe_H · ‎09-20-2020

Hello @KevinH965, Thank you for reaching out to the Community! Can you please give me some more information about how the image search option is not working and what is causing you to always refresh your screen? Thanks!

Zoe_H · ‎08-30-2020

Hello @LoriAnnW7 and @RichardS995, Thank you for reaching out to the Community! Some customers are unable to create an account or login to existing accounts. We are aware of this issue and working to resolve it as quickly as possible. Thank you for your patience. For more information, please visit our status page for live updates on our website.

Zoe_H · ‎08-30-2020

Hello @user445940, I am happy that you were able to find what you were looking for with us! Have a great rest of your weekend.

Zoe_H · ‎06-07-2020

Hello @NeilW232, I apologize you don;t see those editing options. It sounds like you may need to change your screen settings by zooming out in order to see those editing options at the bottom of the screen. You can also try going to the image editor through your Library tab at the top of the screen instead.

Zoe_H · ‎05-31-2020

Hello @DanC618, Thank you for reaching out to the Community! Please refresh your screen on Constant Contact and our logo should be removed from the bottom of your email newsletters. Have a great day!

Zoe_H · ‎05-24-2020

Hello @LindaT75, You should be able to see the lists you sent your survey too by clicking on the title of the survey you sent, and then selecting your survey invitation. The sent number will be next to the title of the invitation.

Zoe_H · ‎05-24-2020

Hello @ErikaS424, Thank you for reaching out about your email! This screenshot you have provided definitely helps to understand what exactly you're experiencing. With that said, images in an email sometimes don't display for a variety of reasons. You mentioned clicking "always display images." Have you also checked your Gmail account's settings to make sure images are selected to always display? If not, I would suggest doing so. You can also whitelist Constant Contact in your security settings. Are you still seeing images not download after taking these steps?

Zoe_H · ‎05-24-2020

Hello @LindaT75, Thank you for reaching out to the Community! I do apologize for any inconvenience this may cause, because the Contacts Beta version is completely unrelated and separate from the survey's you send, we do not have any way of calculating this information. Can you give me some more feedback of what you would like to see?

Zoe_H · ‎05-17-2020

Hello @user802866, Thank you for reaching out to the Community! Please refresh your screen and the Constant Contact logo should be removed. Thanks!

Zoe_H · ‎05-10-2020

Hello @juliaO7, We do apologize that you are experiencing the same thing. I do recommend giving our Delivery Support team a call to see how to get this fixed permanently. Thanks!

Zoe_H · ‎05-08-2020

Hello @DorothyE88, I apologize that you are having this experience! Can you please delete the video block and insert it back into your template and try again with your link. If that doesn't work, please reply back with a screenshot of what you see. Thanks!

Zoe_H · ‎05-07-2020

Hello @MoniromS, Thank you for your feedback! We do listen to our customers concerns and we can understand how helpful it would be to share your campaigns with another account in our system. At this time this is only available through manually recreating your campaign, or our Campaign Copy service previously mentioned in this thread for security reasons. I apologize for any inconvenience this may cause. I have also submitted this feedback to our Product Team in the meantime.

Zoe_H · ‎05-06-2020

Hello @A4PC, Thank you for reaching out to the Community! We do completely understand why you would want a master template to re-use. Under campaigns is where all of your templates, including your master template, will have to be stored. We can not add a master template under that tab shown in your picture. I do apologize for any inconvenience that may cause. Click here to see more information on creating a template that you can re-use.

Zoe_H · ‎05-04-2020

Hello @JenniferOrr, Thank you for reaching out to the Community! When customer's want to unsubscribe only from specific lists, they will go through the Update Profile link at the bottom of the emails you send. We are currently working on an easier way for customers to know how to do this and I will submit your feedback on it now. To see how too edit the Update Profile form click here!

Re: Sharing Campaign template

Re: Non-breaking space

Re: Remove Constant Contact Logo

Re: Adding clickable links to Social Posts

Re: Adding clickable links to Social Posts

Re: Adding clickable links to Social Posts

Re: export list from Constant Contact, edit and im...

Re: export list from Constant Contact, edit and im...

Re: How to add custom field data to multiple conta...

Re: Test Email Issue

Re: How to add custom field data to multiple conta...

Re: Button on E-mail

Re: Image links with https versus http

Re: Remove Footer Logo and non-essential informati...

Re: Button on E-mail

Re: CC Logo

Re: Searching for images not working - constantly ...

Re: Unable to Log In

Re: display email in phone

Re: ROTATING PICS

Re: remove footer branding

Re: How do you see which contacts were sent a surv...

Re: "Images are not displayed" issues on Gmail?

Re: How do you see which contacts were sent a surv...

Re: Remove the Constant Contact Logo from our emai...

Re: Not Receiving Test Emails

Re: Inserting video to email campaign

Re: Sharing Campaign template

Re: How can I REALLY create an e-mail template?

Re: Preference Center