About Zoe_H

Zoe_H · ‎03-20-2022

Hello @gails189, I do apologize that we don't have phone support available at the moment! Your account currently looks available to send. Are you receiving an error message? Thanks!

Zoe_H · ‎03-20-2022

Hello @ChipW839, I do apologize that you are having this experience. To troubleshoot this, please make a copy of the landing page. This will allow you to insert another image. Each time you want to insert another image or change the current image, you will need to make another copy of the landing page.

Zoe_H · ‎03-20-2022

Hello @DavidO6052, It sounds like you are looking to Self-Authenticate your own domain. For assistance with this, please give our Delivery team a call. Thanks!

Zoe_H · ‎03-20-2022

Hello @KathleenP42, Of course! Have a good rest of your weekend.

Zoe_H · ‎03-19-2022

Hello @MarketerL508, That is definitely possible! Please select this article to see how to insert each piece of your newsletter into Constant Contact with our Canva integration. You can then send to as many email addresses as you can upload. Thanks!

Zoe_H · ‎03-19-2022

Hello @BrianJ557, That is definitely a method you can choose for this!

Zoe_H · ‎03-19-2022

Hello @TomN58, Can you please try converting your background image from a .PNG format to a .JPEG format outside of Constant Contact, and try uploading it again to troubleshoot this? Thank you!

Zoe_H · ‎03-19-2022

Hello @BrianJ557, Removing the tags in bulk would have to happen after the list has already been uploaded. Uploading will always add and update existing contacts, but it won't remove anything that is already there. Please see the steps above on how to remove tags that you don't need anymore in bulk. Thanks!

Zoe_H · ‎03-19-2022

Hello @LimetreeSocialClub, If a contact never received the resubscribe email, you can send them a link to a Lead Generation Landing Page in a personal email and request that they sign up again. Thanks!

Zoe_H · ‎03-19-2022

Hello @SteveM271, Thank you for reaching out to the Community! In Inline forms you can update the text color under Description, but for all of our forms we don't have the option to edit the font size, style or justification. I do apologize for any inconvenience this may cause!

Zoe_H · ‎03-13-2022

Hello @FirstNameL375327, Thank you for reaching out to the Community! I will gladly send you an email regarding your request.

Zoe_H · ‎03-13-2022

Hello @SteveK2902, Please follow the steps listed here to upgrade your plan, and if those steps are not working please give us a call tomorrow during regular business hours for more assistance. Thank you!

Zoe_H · ‎03-13-2022

Hello @BeverlyL97, Thank you for reaching out to the Community! The best way to make this type of organized list is to use our Segments tool and search by that specific criteria. Thanks!

Zoe_H · ‎03-13-2022

Hello @SteveK2902, As you can see on the scheduling page, you only have 99 contacts you can send too remaining until May 6th. When you start a trial, you can only send up to 100 email addresses during the entire trial. If you need to send too more than that now, please upgrade your account. Thanks!

Zoe_H · ‎03-13-2022

Hello @Tabulife, Thank you for reaching out to the Community! Please take a look at this helpful article on Managing, removing, and preventing bounced emails. If you have more questions, please give our Delivery team a call. Thanks!

Zoe_H · ‎03-13-2022

Hello @CharlesM6303, You are able to upload a PDF into our system, but unfortunately you will not be able to edit it once it's uploaded. I recommend using our Canva tool here to see if it works for you! Thanks.

Zoe_H · ‎03-12-2022

Hello @ScottL55588, Thank you for reaching out to the Community! In your template, the way to remove any available extra space is to uncheck the Padding box when you hover over an image. It will be located at the bottom left of your picture when you mouse on top of it without selecting the picture.

Zoe_H · ‎03-12-2022

Hello @OSusanna, I do apologize for any inconvenience this has caused but yes, that is correct.

Zoe_H · ‎03-12-2022

Hello @OSusanna, Thank you for reaching out to the Community! I do apologize for any inconvenience, but when your survey is already active and receiving responses, only question and answer text, or required question status can be edited. We don't have an option to change one question from allowing only one response to multiple responses. I will gladly submit your feedback on this!

Zoe_H · ‎03-12-2022

Hello @InspiritCrystals, That is good to hear! If you do have more questions about this, please give our Account review team a call. Thanks!

Zoe_H · ‎03-12-2022

Hello @JeriW73, I do apologize that you are unable to edit the document. I unfortunately cannot reach out by phone, but you can call us here to have one of our wonderful agents share a screen with you and walk you through it! Thanks.

Zoe_H · ‎03-12-2022

Hello @JimC96, You can definitely make images clickable in your newsletter and have the image, once clicked, go to your website. Please select this helpful article to see how this is done. Thanks!

Zoe_H · ‎03-12-2022

Hello @Museum_Director, One event will only allow for customers to register for one main date, but a workaround for this is to edit custom questions on the registration form to allow customer's to choose different dates. You can also create multiple events for each date. Thanks!

Zoe_H · ‎03-12-2022

Hello @JeriW73, When selecting Download and Print using the three dots, it should give you all the same options to edit but with the images appearing.

Zoe_H · ‎03-12-2022

Hello @JeriW73, For troubleshooting, please try switching browsers to see if the images appear. Another workaround is to download the PDF on your computer after you already send yourself a test. If none of those option work, please try selecting the three dots on your main campaigns tab next to the email title and selected "Download and Print" there. Thanks!

Zoe_H · ‎03-12-2022

Hello @AllisonP67, Thank you for reaching out to the Community! To insert a PDF into an email, you will want to upload it into the library and the PDF will convert into an image. The ZOOM link won't work until you manually link it to the image of your PDF. Thanks!

Zoe_H · ‎03-12-2022

Hello @TeresaP131, Thank you for bringing this to our attention! For us to do some research on this, can you please reply with a screenshot of what your customers are seeing? Thank you!

Zoe_H · ‎03-12-2022

Hello @FirstPoint, Thank you for reaching out to the Community! Please take a look at our Segmentation Tool and you will be able to sort your contacts by date created. You can also modify the columns you see on the main Contacts Dashboard and choose date added.

Zoe_H · ‎03-12-2022

Hello @JeriW73, I do apologize for any inconvenience this may have caused! Are the images in your newsletter missing when you go to preview mode? If so, I do recommend switching browsers and that may fix this temporarily while our engineers are working on this. Thanks!

Zoe_H · ‎03-06-2022

Hello @CynthiaT116, Please select this helpful article here to see how to add a live link to your website in a newsletter. Thanks!

Re: Can't send an email

Re: Adding an Image to Landing Page

Re: Schedule and send an email every week?

Re: Disappearing text while typing

Re: Insert a Canva-designed newsletter into an ema...

Re: Bulk tag removal

Re: Background not showing up as desired

Re: Bulk tag removal

Re: Understanding unsubscribed contacts

Re: How do you change font size and style in a for...

Re: Ricky Carruth email templates

Re: New account can't send to recipient list

Re: Filter Unopened Email Recipients by Tags

Re: New account can't send to recipient list

Re: Bounce rates shot up through the roof, What is...

Re: sending a created 4-page newsletter from canva...

Re: SPACING

Re: Survey - Modify type of question

Re: Survey - Modify type of question

Re: trying to set dmarc etc

Re: Print a Campaign

Re: Images on CC email

Re: Tutorial: Create an Event with Constant Contac...

Re: Print a Campaign

Re: Print a Campaign

Re: PDF cut and paste?

Re: Headings in a different language

Re: Sorting and modifying contacts

Re: Print a Campaign

Re: How do I add a live link