About Zoe_H

Zoe_H · ‎05-15-2022

Hello @user429339, I do apologize that you are having this same experience! Images in an email sometimes don't display for a variety of reasons. Take a look at this helpful article for ways to ensure your images display. Thanks!

Zoe_H · ‎05-15-2022

Hello @user429339, I do apologize that you are having this experience! Can you give us some more information about what you are experiencing with replacing images so we can do additional research? Thanks!

Zoe_H · ‎05-14-2022

Hello @LynnE04, Thank you for reaching out to the Community! Please select this helpful article here to see how to change a registrant's payment status. Thank you!

Zoe_H · ‎05-14-2022

Hello @PineApple1, When referring to upgrading the amount of contacts your account can have, you will want to just upload them into the account under the Contacts Tab and your account will automatically upgrade for you. Thanks!

Caitlin_M · ‎05-11-2022

Hi @FirstNameL33116. As mentioned in the thread, please call our Delivery team so they can further assist.

Zoe_H · ‎05-08-2022

Hello @RESCQUNET, I apologize, but those options are not available in our regular editor. You will want to give our Support Team a call to discuss Custom Code. Thank you!

Zoe_H · ‎05-08-2022

Hello @GailB485, It appears you will need to upgrade to a paid account in order to send your email campaign to your list! Our free trial will only allow for 100 email addresses in total during the entire 60 days. Thank you!

Zoe_H · ‎05-08-2022

Hello @LeeP89, It sounds like that email address is being forwarded your emails. I do apologize but you won't be able to control that from happening, as it is an action taken outside of Constant Contact. To ensure this person does not receive anything directly from you and your account, you can upload the email address as an unsubscribed contact. Thank you!

Zoe_H · ‎05-08-2022

Hello @user752541, Thank you for reaching out to the Community! You actually are still able to upload a PDF as a campaign, please select this helpful article here to see the steps! Thanks.

Zoe_H · ‎05-07-2022

Hello @ScottieT, I apologize that you are having this experience! I appreciate the screenshot it is very helpful! It appears you may need to zoom out of your browser window so all options in your account are available when editing. You can also try switching browsers instead for troubleshooting. Thanks!

Zoe_H · ‎05-07-2022

Hello @Matthiasz, Thank you for reaching out to the Community! If your images are not appearing after sending, please take a look at this helpful article to see how to get them to appear with your specific email client. Thanks!

Zoe_H · ‎05-07-2022

Hello @Matthiasz, I apologize that you have had this experience! All of our phone numbers are listed here under Contact Support. You can still reach a representative without a phone number if you do not have one associated to your account. Thanks!

Zoe_H · ‎05-07-2022

Hello @Elks1597, Thank you for reaching out to the Community! You will want to start with Downloading our Mobile App and then selecting the Upload from Phone option under My Library in your account. Thanks!

Zoe_H · ‎05-07-2022

Hello @ElizabethF296, To get your campaigns copied over from one client account to another, please give our Support team a call and they will be able to send you to the Partner Support team to get this completed. Thanks!

Zoe_H · ‎05-07-2022

Hello @V7ALLC, Thank you for reaching out to the Community! At this time, we can only choose those specific font sizes within Constant Contact's editor, unless you copy and paste your text into your campaign with that specific font size. I do apologize for any inconvenience this may have caused!

Zoe_H · ‎05-01-2022

Hello @LaurenM209, Constant Contact's permission policy does require you to already have permission before uploading and sending through us. You will want to use our sign-up forms to gain permission outside of our website, and also contact our Account Review team if you have anymore questions about this or need more assistance. Thanks!

Zoe_H · ‎05-01-2022

Hello @TimF916, Thank you for reaching out to the Community! I do always recommend using our integrations as they will provide you with reviews from other customers. I also recommend giving our Account Review department a call for more assistance and information about your list verification. Thanks!

Zoe_H · ‎04-30-2022

Hello @KimC030, When using an RSVP action block, we don't have the option to insert a name or open ended question. You can instead create an Event so that you can gather more information like that if you would like! Thanks.

Zoe_H · ‎04-30-2022

Hello @MarkK59, I do apologize for any inconvenience this may cause, but once an email has been sent we are unable to edit the links. You can make a copy of the email and send out a new edited version with an updated subject line if you would like! Thanks.

AdrianB287 · ‎04-28-2022

The sales guy told me he would do two. 1 for Beth Yeshua and the other, which is the account I'm using to pay for this service is Oaks of Righteousness. Regardless, I created a template. Thank you!

DoreF0 · ‎04-27-2022

I was able to figure it out with the help on YouTube. Thank you!

Zoe_H · ‎04-24-2022

Hello @MicheleR26, Take a look at this helpful article here to see how to access a private window in Firefox. If a private window in Firefox still doesn't allow you to see and delete that image placeholder, you will want to delete that entire section you see in preview. Thank you!

Zoe_H · ‎04-24-2022

Hello @MaryH7, Thank you for reaching out to the Community! To sort your contacts by name, select this helpful article here to see how to modify your columns in the order you want. Thank you!

Zoe_H · ‎04-24-2022

Hello @clwjr28, When a customer/contact unsubscribes using the link in your campaigns, the system will remove them from your list and put them in the unsubscribed list that you do not pay for and the system does not allow any more campaigns to be sent to them. No action needed on your end. Thanks!

Zoe_H · ‎04-24-2022

Hello @DebS, We are currently working on a fix, and I have submitted our feedback so you will be notified when we have one! Thank you.

Zoe_H · ‎04-24-2022

Hello @MojaveSpringsSchool, Thank you for reaching out to the Community! Your deleted status folder should be available, as it is not an upgrade required feature. You are following the steps for Restoring a Deleted Campaign correctly, so not seeing this option means you will want to please attempt to use another browser, or incognito mode to find it. Thank you!

Zoe_H · ‎04-24-2022

Hello @KristinaS1395, Of course, have a wonderful weekend!

Zoe_H · ‎04-24-2022

Hello @runaway, I apologize that you are having this experience! Please select this helpful article to see the steps on inserting a link into an email campaign with a button. Thanks!

Re: email sent without new photos! WHat happened?

Re: do other people have trouble with adding image...

Re: Update an event registrant's payment status

Re: Upgrade

Re: Not Receiving Test Emails

Re: Pass Email Subject line as variable for "UTM_C...

Re: New to CC

Re: Not on list but still getting emails.

Re: PDF

Re: Black band at top covers "save", "undo" and "r...

Re: Mail sent without pictures

Re: Calling from Germany

Re: Images

Re: Can I migrate campaigns to another CC account?

Re: Format and style text in an email

Re: how to add bulk contact list for permission re...

Re: Best Way to Verify Bulk Email List

Re: rsvp

Re: Insert a "View as Webpage" link into an email

Re: Email design

Re: https://lp.constantcontactpages.com/su/cx7Sr52...

Re: Unwanted photo box

Re: sort contacts by name not email

Re: Unsubscribe

Re: Shopify integration product block images

Re: Accidentally Deleted Campaign

Re: Inline Form Success Message

Re: need to send my fund raiser link in a mailing