About AndrewK645

Caitlin_M · ‎07-03-2024

Thank you for the idea and comments. We do not have plans at this time to include any text version editing functionality in the cross-platform editor.

William_A · ‎06-26-2023

Hello @AndrewK645 , Based on what you're describing, it sounds like something is regularly clearing your cookies, or you regularly login with something that masks your IP - such as a VPN or the incognito/private mode of a browser. In that regard, it's a simple functionality of the external program. Our system does still require the occasional resubmittal of login and authenticator credentials, even if you've set the site to remember you. This typically happens every 60 days, but several factors external and otherwise can influence this frequency.

William_A · ‎03-15-2022

Hello @AndrewK645 , We showed no server downtime or other reports of la around the time you made the post. Please try performing some basic connectivity troubleshooting to narrow down what the source of your lag issues accessing our site may be coming from. Please keep in mind that when I say "connectivity," I'm not necessarily referring to just your internet speed. There are a large number of different elements that can affect website connectivity and accessibility on an individual basis. If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.

Re: Ability to Edit Text Version of Email - Status...

Re: Failing to recognize a long-time customer

Re: Speed of your website