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About Vanwilgen
Vanwilgen
Member
since
03-18-2019
12-19-2022
32
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4
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11-20-2021
12:46 PM
I just got 6 of these exact same copy+paste responses on separate issues I've replied to. Have any issues actually been fixed or do you just wait and then close everything? Not a single message in my inbox has been "hey thanks for the input, we implemented a fix.". Every single one is this exact same message saying the idea is being closed.
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10-14-2021
12:09 AM
Hi Frankie_P: "Do you too still experience these bugs when working in a different browser or a private/incognito window?" I've used (current) versions of chrome, firefox safari, mac, windows. All have produced various bugs. I'm also going to parrot what the user above me has stated. It should be on CC to do product testing in different environments. If we're not intended to use a specific browser or environment, you guys need to convey that to your customers. I manage a site under a department of one, and I don't launch a site change without testing it first. How many staff members does CC have? Anyone can do testing...just saying. Or consider offering cash incentives for comprehensive bug reports. Lots of places do that. As for the feedback thread regarding timeouts, I left a comment there back in July that went unanswered. And hey, I get that you guys can't get to every single thing that folks complain about on here, but if something is a fundamental issue, maybe it shouldn't be a popularity contest to get it fixed. Maybe pick the feature requests that would fix a glaring bug or make your customers' lives easier.
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10-05-2021
05:04 PM
The real answer is that not all email clients support all fonts. If you were hand-coding an email you would provide a list of font preferences. For example, you might say Helvetica, Arial, san-serif, and the email client would start with your first choice, and if it didn't have that it would move down the line. Constant Contact doesn't allow you to list your preferences, nor do all of the font options they provide work across all email clients. They even say as much right here. keep in mind, just because a font is web-safe does not mean it's email-safe. It's always a good idea to send yourself a test to a few different email clients and devices before sending it to your full list.
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10-05-2021
04:14 PM
For what reasons would you need to access HTML in order to make adjustments? To compensate for the editor's shortcomings? For example, maybe I want my font size to be 17.
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10-05-2021
04:00 PM
I use Grammarly and am very familiar with the bug OP is describing. It's exactly as described. You choose the correct spelling, and poof, there goes everything.
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10-05-2021
03:55 PM
Hi OP! If you split everything up into separate text boxes, you should be able to get the images approximately where you would like them to go. It's just going to be annoying since certain things like line-height will need to be adjusted for every single text box, and you'll do a lot of copy and pasting if all of your text was prepared in advance.
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10-05-2021
03:44 PM
Yes, yes, yes to all of the above. As someone who use to hand code email content, I can honestly say I can whip up an email faster by hand than I can while using the WYSIWYG editor. It's the little annoying bugs that just tack on so much time. I'm just going to also add in a huge complaint about session longevity. I start working on something, click over to my email for just a minute to grab a bit of copy or an image to use and by the time I tab back over to CC I'm greeted with. "Hi there! While you were gone, we may have ended your session for security. If you're done, great. Otherwise, click below. (You might have to log back in.)" I click on "yep, I'm still working" which has never once just allowed me to continue working. I always have to log back in. Every. Single. Time. Allow me to check a box that says "hey, my workstation is secure" and let me stay logged in forever. Honestly, regardless of this "security" measure, anyone using my machine could log in because I use Google's password manager (because I'm on a secure machine), and it auto-populates my credentials. The only thing that logging me out does is make me lose my focus and makes me annoyed.
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10-05-2021
02:57 PM
Agreed on more font choices and the ability to choose font hierarchy. Many of the font options currently available aren't even supported across the board in every email client and will default to something else. It would be nice if we had some flexibility in choosing what it ultimately ends up as. And of course, the fact that we still can't insert any custom size of our choosing continues to be a huge failing on Constant Contact's part.
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08-02-2021
02:51 PM
There are multiple threads describing this issue, and about half of them are closed and marked as implemented. This is not a closed issue CC! If I'm on a secure computer, I should be able to be logged in indefinitely if I choose to be. Aside from losing work, my main complaint with this is that instead of properly logging me out, CC will show the last viewed page until I try to click on something. So let's say I'm on a public computer looking at a contact list. If I walk away for an hour, the screen will continue to show that page. Anyone could walk by, take a screenshot and then have some of your data/customer info, which seems to defeat the point of automatically logging folks out in the first place. In short, let me mark if my computer is secure. Secure = do not log me out ever. Not secure = log me out after x amount of time, but do it properly.
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07-28-2021
01:57 PM
For anyone working in chrome, the Grammarly is a decent workaround. It even catches errors in Constant Contact's default textblock copy.
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07-28-2021
12:06 PM
I'm in agreement with everyone here that this is a frustrating issue. I'll chop up copy into blocks to add multiple images throughout an article, but it's such a time waster. For one thing, there's no drag and drop option to slit up text. You have to create a new text block, cut and paste the text, change the line height that wasn't retained, change the font color that wasn't retained, change, change the text size that wasn't retained, drag in your image. And then repeat that process for every single image you want to insert.
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07-27-2021
03:57 PM
We're quickly approaching the 6-month mark of Constant contact saying they were working to roll out a solution for this very basic function request. Can we please get an update? You guys literally just pushed out an email discussing specific font sizes as a part of better email design, and yet this issue goes unsolved. Good email practice means choosing the correct font size that works best for the design of the email. Even better, your headline text in this email, at least in Outlook, appears to be size 27; a size not available to customers.
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07-27-2021
03:41 PM
+1 I am the only one using my computer. It's on a secure network. I should be able to leave Constant Contact open all day if I choose to. As a part of my job I have to occasionally pause to answer the phone and it's so frustrating to have to log back in after each and every interruption. And it's especially frustrating when I lose work as a result of a timeout. Why isn't this a custom setting? And why was the other thread regarding this issue locked and marked as solved when it's clearly not?
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05-20-2021
01:02 PM
I'm currently on the campaign page, and if I drop down on a campaign to share or copy, half the time nothing happens. That means I have to refresh the page, log in again, click again, see nothing happen, refresh again, log in again, click again to finally do something simple. Really frustrating, especially if you're approaching a deadline.
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01-25-2021
01:59 PM
1 Kudo
Hi Katie, I happened to see your post and might have a solution for you. Back at a former job that used different email software, I used to mark up emails by hand. Outlook was always the worst email client to work with due to their own funky rules for how things would display. Just one fun example of this is ordered and unorder lists which just kind of ignore paragraph rules that have been applied around it. So if you have extra line height or whatever applied to a paragraph, it'll look super crapmed for just the list portion. But there's an easy workaround: don't format it as a list. Just use line breaks and a bullet point character (•) to create your own "faux" list. In my experience, outlook is way more likely to follow the formatting rules you have set up if it's not set up as a list. Good luck!
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12-02-2020
03:59 PM
Why is this closed and flagged as implemented? I second adding Google fonts alongside repeated requests for font sizes.
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12-02-2020
03:15 PM
@CRE_RanokeVA you might want to check out this thread: https://community.constantcontact.com/t5/Email-Campaign-Experience/More-Font-Sizes/idc-p/359094#M11550
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08-27-2020
08:15 AM
I've commented a few times on this thread, but I'll add another one. Maybe comment volume will get this issue addressed. The year is 2020! I know everything about this year is awful, but font size doesn't need to be one of them. Be a hero Constant Contact. Give the people what they want.
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02-11-2020
05:04 PM
1 Kudo
I see that the reporting page was revamped with open rates for current campaigns removed. It would be great if you could put that feature back.
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01-24-2020
01:10 PM
Totally absurd this isn't an option! Please fix! For anyone else viewing this thread, I have found a(n albeit absurd) workaround. Copy your headline and paste into a text editor (I'm doing this using MS word) from there, you can make your text larger or smaller and then simply copy and paste back into Constant Contact. Just be aware the font size listed isn't 1:1 between CC and the text editor so you may need to play around a little to get the size you want.
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01-13-2020
02:31 PM
I just received a year in review infographic, which had missing subject lines, a way too high average open rate (the "average" was higher than that of any single send), and too low clickthrough rate. This would have been interesting data to see, but I unfortunately can't trust any of the results. Disappointing.
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