About William_A

So folders in an account are an encrypted element. They'd essentially have to login to your account to view that folder. The archive widget is meant to help streamline some of that process, but does have limitations. Ultimately the best / only way to really go about what you're describing would be to simply copy the email's share URLs and add them to your website in some way - such as having a dedicated webpage for a specific type of email you want your visitors to see. ... View more

Hello @NorthernValley ,   If you're dealing with multiple separate accounts, the central person being setup as a manager on each simply needs to make sure their username is different for each. Once they've setup their login credentials and MFA preference, they can update their username for that particular account to be different from the email used to set them up.   See also: Add and manage users for accounts Account manager ... View more

Hello @KenL759 ,   So I took a look in our database, and we currently have two active accounts for you. You essentially have two email addresses going at once for these accounts. The issue is that the main email address for one, is the username for the other, and vice versa. This is why you were running into issues logging in, and why when you spoke with the Billing rep, based on the "username" you'd have provided, they just saw the cancelled account as being the applicable one.   I'm going to send an email to the cheaper, up-to-date account's main email address with that correct account's username. I'm going to strongly advise that you either give it a more unique username, or that you make its main contact email and username the same to avoid further confusion.   I've also submitted your case to Billing with an explanation of the situation, and asked them to re-cancel the previously-cancelled account, and apply its recent $20 payment as a credit to the up-to-date account you still want. They're typically able to respond to these cases within 1-2 business days, depending on their case and call queues, though a credit review may delay this a bit. ... View more

Hello @SteveB821 ,   At this time that button cannot be changed. It is linked to your account's default "sign up form" in the legacy landing pages of your account (Sign up Forms tab > Legacy landing pages). I've marked your account as interested in being able to change / remove this tool, so if and when the devs have an update regarding it they'll notify you directly. ... View more

Hello @KelliG40399 ,   At this time it isn't possible to export deleted unsubscribes from the contact dashboard. In general, we recommend maintaining your unsubscribed contacts in your account so they're all available for management, viewing, and exporting as needed. Unsubscribed contacts can't be added to lists and don't count toward billing so there isn't really a need to remove them from the account. ... View more

Hello @SanyoDenkiAmerica ,   I'm only seeing one post of yours where we haven't gotten impressions info from LinkedIn yet to provide reporting on. Otherwise your older social posts are showing LI impressions. If and when we receive info from LI regarding impressions on your latest post, it should be reflected in the post's reporting.   Regarding Twitter, they do not provide traditional impressions or reactions reporting for us in the way that Facebook, Instagram, and LinkedIn do. Thus those metrics won't be available in the post's reporting on our side. Twitter's Favorites and Retweets, if any are available, will be reflected in the post's reporting. To view Twitter's version of "impressions," you can view it on your Tweet Activity Dashboard on the Twitter side.   See also: LinkedIn social post reporting     ... View more

Hello @DaphneP9 ,   Based on the ad's reporting page at time of this post, it current says Facebook Status: In Review. Until Facebook officially approves the ad, it won't appear on their sites. Once approved, then it will algorithmically start showing your email based on your demographics, budget, and time frame. If not approved, the ad will error out on our side. In either regard, this is something wholly gatekept by Facebook, so if you have any additional questions regarding its approval, we'd recommend reaching out to their support. ... View more

Hello @KBasso ,   If a contact is unable to go through the resubscription process, the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.   If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.   Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed. ... View more

If you're needing to reset your password every single time you login, then it sounds like your browser's autofill isn't actually providing you with the correct password. Either that, or there's an incompatible browser extension or some other element of your browser / network that's causing issues with our login system.   If your staff all use the exact same username and password to login to the account, I'd strongly recommend adding them as individual users. For more info on all of this, please see our MFA FAQ. ... View more

Hello @FirstNameL53104 ,   If the contact (or their network) is using an email security program that "clicks" links to check for malware, then this may result in your click report (including poll and RSVP reporting) showing that info. With RSVP blocks, a contact's most recently clicked option will be what their result is. If the "I can't make it" option is the last one in the RSVP block, then a security program would've "clicked" this option most recently, resulting in their status being that.   Our system is continuing to develop ways to mitigate these false clicks, but unfortunately lesser recognized or utilized programs can slip past our systems until we've updated them to recognize that particular behavior / signature.  ... View more

Hello @WarrenD602 ,   This is CSS coding is forcibly added to emails, typically by a Chrome or Edge browser extension called Microsoft Editor Spelling and Grammar Checker (though other incompatible extensions may also cause the issue). I'd advise disabling the extension or using Incognito mode to make a copy of the email, and then edit the copy. Please note that any further editing of the email with the extension enabled may re-add the code, and should be avoided. ... View more

Hello @LindaT9035 ,   Blocked bounces are defined as:  When an email address bounces as blocked, the ISP has decided not to deliver to it. This is usually due to reputation, content (images, links, text strings, etc.), or a policy/filter on the recipient’s end.   You can find more information regarding managing and preventing bounces in our main article on the topic. That link for the ISP delivery will also have further helpful info regarding how to circumvent / prevent such a bounce, if those contacts are ones you really want to engage with. Otherwise blocked bounces are recommended for removal by our system.    If you're seeing an inordinately large amount of blocked bounces, I'd recommend speaking with our Delivery team for specialized insight and assistance. ... View more

Hello @LisaP2740 ,   Unidentified poll results can potentially be caused by: If the person doesn't have a first name, or last name listed on their contact record If the webpage version was clicked If one of the links was clicked in the preview window after the email was live-sent If one of the links was clicked in a test send after the email was live-sent If the email was forwarded and one of the forwardees clicked the poll or RSVP links ... View more

Hello @gracech ,   If a contact is unable to go through the resubscription process, the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.   If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.   Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed. ... View more

Hello @mpastin ,   You can merge lists to keep clusters of contacts together, and then delete the old, separate lists. ... View more

Hello @ChristineA640 ,   Our available support channels, phone support's numbers, and our support hours of operation can be found on this page. ... View more

Hello @EasternCTAOR ,   You can extend survey pages' expiration dates up to 6 months further from the date of the change, if they're still active. Once a survey closes however, it'd need to be remade if you want to re-open it.  ... View more

Hello @BarbieW2 ,   If you're not logging in as the account owner, then you need to switch to the owner's login credentials to access your account's billing info. If you cannot remember the owner login credentials, or that person is no longer associated with your company, then you'd need to go through our general phone support so they can confirm security permissions live and assist further. We are unable to assist with account login credentials and accessibility any further than that via the Community for security reasons.  ... View more

Assuming these contacts do wish to receive the emails from your client, then yes I'd honestly advise they simply make a fresh new account, and close their current account. Again, I'd advise reaching out to our Delivery / Review team to see what their advise would be going forward, and to make sure they're prepared for anything else involving the account and this blacklisting situation. ... View more