About William_A

William_A · ‎08-12-2024

Hello @DC007 , The only account users that can access an account's Contacts is the owner and anyone with an Account Manager user level. For guidance on adding users to a Standard or Premium-level account, please see our main article on the topic.

William_A · ‎08-12-2024

Hello @user06397 , If you're sending a single email to multiple lists, the system checks for unique email addresses on all the lists to only send one copy of the email.

William_A · ‎08-12-2024

Hello @user2043576 , I'd recommend the following articles, also available via the Help tab in your account, when it comes to designing your emails for both desktop and mobile view: Resize an image in an email for an optimal look on desktop and mobile Best practices for designing emails for mobile

William_A · ‎08-11-2024

Hello @user443061 , There wouldn't be any method of them submitting this as part of the registration - either they would need to send it to you outside of the system and you respond by providing a discount code, or you'd have to provide the discount code another way.

William_A · ‎08-11-2024

Hello @JanetB443 , For step-by-step and visual guidance on viewing your surveys' reporting, I'd recommend following along with our main article on the topic. You can also find this article via the Help tab in your account.

William_A · ‎08-11-2024

Hello @L58911 , When importing, is your column for first names properly assigned to the First Name field, whether automatically or manually? Is the file formatted properly for import?

William_A · ‎08-09-2024

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.

William_A · ‎08-09-2024

I'm not saying rebuild the forms, I'm saying to delete the codes entirely from your site, re-add the universal code to each site, then re-add the unique inline forms to their respective sites.

William_A · ‎08-09-2024

Thank you for taking the time to leave us your feedback. We haven't heard back from you so we are going to close this idea.

William_A · ‎08-09-2024

Thank you for taking the time to leave us your feedback. We haven't heard back from you so we are going to close this idea.

William_A · ‎08-09-2024

Thank you for taking the time to leave us your feedback. We haven't heard back from you so we are going to close this idea. We will leave it open for comments in case you are able to provide us with the requested information.

William_A · ‎08-09-2024

Thank you for taking the time to leave us your feedback. We haven't heard back from you so we are going to close this idea.

William_A · ‎08-09-2024

Thank you for taking the time to leave us your feedback. We haven't heard back from you so we are going to close this idea. We will leave it open for comments in case you are able to provide us with the requested information.

William_A · ‎08-09-2024

Thank you for taking the time to leave us your feedback. We haven't heard back from you so we are going to close this idea.

William_A · ‎08-09-2024

Correct, all contacts in an upload will be added to the selected lists. There is currently one address field as part of the contact import process. If you're importing multiple, separate lists of contacts, they need to be uploaded separately.

William_A · ‎08-09-2024

Hello @AmeacheE , Is the error occurring from the Check for Errors not detecting a link? Or are you receiving an actual error message when you go to Continue to the scheduling page from the editor? Can you provide the exact wording of the error message, or a screencap of it?

William_A · ‎08-09-2024

Hello @user9089606 , There is a noted issue with Library uploads staying in "In Progress" that is being reviewed by the devs. I've tracked the issue to your account so when there's an update, you'll be notified. In the meantime, you can close out of the window and the upload will be completed. You may see a "Cancellation Successful" message, but the upload will still be there.

William_A · ‎08-09-2024

Hello @EmmanuelP9 , At this time, you'd need to pull individual reporting from the survey page, and directly email (or Quicksend an already-sent email) to the individual contact.

William_A · ‎08-09-2024

The file linked to in the error message provides the same info I provided earlier. I spoke with the Knowledge Base team as well as our technical teams to confirm, and it looks like there may be an issue with certain formats. They're working to resolve the issue, but in the meantime you'd need to use one of the suggested formats from the error message.

William_A · ‎08-09-2024

Hello @IthaTrantham , Is the contact you're trying to edit unsubscribed, or are you trying to change its permission type? Are you changing the contact's list membership or tag? Are you able to edit the contact by re-uploading their email address alongside the new info via the type/paste multiple or file upload methods?

William_A · ‎08-09-2024

Hello @JenniferH15 , You can include the lists they were a part of, as well as their assigned tags, when you export them. Engagement history would not be maintained or export-able.

William_A · ‎08-09-2024

Hello @St.GeorgeBakersfield , The universal code can't display inline forms on their own, so that wouldn't be what the site is displaying/pulling from for both. Make sure you're copying the correct inline form code for the site you want the particular form to be installed on. You may need to fully remove and re-install the universal and inline forms' codes into their respective sites. Beyond that, I'd advise calling in for live troubleshooting, but everything I can see in the account indicates the forms will only show with their unique inline codes.

William_A · ‎08-08-2024

Hello @RobertK3195 , If you need guidance on exporting your contacts into a spreadsheet, I'd advise following along with this article available in our Knowledge Base and the Help tab in your account.

William_A · ‎08-08-2024

Hello @CaliK2 , Are the contacts actually not showing in the list, or is the page just taking a moment to update with the correct number of contacts?

William_A · ‎08-08-2024

Hello @RobinL37192 , If the text block is part of a pre-built or generated layout, such as a Read More block, it may not be able to be deleted without requiring the entire layout or row to be deleted.

William_A · ‎08-08-2024

Hello @kcolombini , If you believe your emails are being filtered, I'd advise checking with your organization's IT to see if the emails are being caught in any filters they're able to see or access, or if there's been some kind of update to your organization's network that would be incompatible with your current authentication setup. Beyond that, I'd advise speaking with the Delivery team directly.

William_A · ‎08-08-2024

Hello @TravisM38 , At this time that text cannot be edited.

William_A · ‎08-08-2024

Hello @davidcarnevale , For support regarding an Elementor form, I'd advise reaching out to their support.

William_A · ‎08-07-2024

Hello @WayneA , If you're needing guidance on how to embed a video on your website, I'd advise reaching out to your website's support team or your hired website builder.

William_A · ‎08-07-2024

Hello @DufferinF , The plain-text version of the URL can be included in the confirmations, but at this time the confirmations can't be formatted beyond adding wording that the system will auto-include. For more info on editing event confirmation messages, please see this article. See also: Events FAQ

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