About TPRG2000

This is exactly what I predicted and reported, and it seems CC is moving forward with the investigation.   ... View more

After speaking to the Survey Department, I reported to them that I believed the auto-save was what was interfering with the typing and causing the lag.  I saw this before with two other programs over the past 10 years, and it seems to be the issue that the tech department here is working on.     I know we all want to see this solved soon, and that we don't want to migrate.  But this ongoing dialog here is really helping CC make the corrections.  They are aware of the problem and are trying to fix it.     It would seem that the auto-save  is the cause of the issue, as I predicted, and perhaps if they allowed us to turn auto-save on and off it would easily solve the issue.  Let's  hope they fix this soon.   ... View more

That's a good point.   So, why couldn't they keep the images in the icons AND add a title of what they are?   Not hard to program that in!   It all looks like cuneiform to me, only, less cool.   ... View more

It took me six hours to do two hours of work.   I spoke to someone today and they assured me that they "tested it" and everything "worked fine" and they made the changes due to "customer feedback" and "maybe something broke" when they rolled it out to the larger group.  They said the changes have been tested for "a year".   All nonsense.  They simply can't admit that their system is messed up and that their roll out was a total failure.   They need to revert asap and then start issuing refunds.     I was supposed to hear back from them but nothing...   This is a giant catastrophe.   ... View more

Not to mention that the colorful and easy-to-recognize format is gone and now all we see are stick figure, cheap,  lazy icons that are hard to tell apart.   CC blew it.  This is windows-11 level of tech at the moment.   ... View more

Has anyone else read this and thought "Why does this sound exactly like a Dilbert comic?"   "We'll give status reports until the problem is solved or you stop complaining about it"     ... View more

We are entering September with no solution in sight.  The lag is maddening and stress inducing, especially when trying to meet a deadline.     The software is a mess.  There were issues before this, but at least it "functioned" and I could complete stuff.     Now, it takes me half an hour to type one paragraph.  And the faster you type, the SLOWER it gets!  I can type a sentence, go get a drink of water, and come back and it still hasn't typed out.     Also, notice the "top answer" isn't really an answer.  They are just ignoring the complaints until people get so tired of complaining that they simply stop or cancel their subscription.     Constant Contact made a huge mistake here, and the people who leave are really just the cost of doing business.  I figure they factored in the loss of accounts when they did this roll out, as most tech companies do.  They really don't care because they figure that once the system actually works, they will just raise the prices and throw a bunch of money at marketing to get new customers while the rest of us are just tossed in the trash.     Folks, ask yourselves one question:  Has ANY tech company ever been concerned about losing customers during an upgrade?  Has there ever been a single company that actually took customer complaints seriously?  We all know the answer to these questions, and others like them, so don't expect Constant Contact one of the giants in the email marketing industry, to take any of what we say here seriously.  They just don't care and they were expecting this.  If they lose 10% of their accounts, it's just the cost of doing business.   We don't matter.   ... View more

Constant Contact, do something about this!  It has been at least a month!     Start issuing credits and refunds until it is fixed!  Enough is enough! ... View more

That's all well and good,  Kyle.   But the reality is that your response is still pretty vague.     You present no workaround.  No solutions.  No ideas about how we can weather this until it is fixed.     Very disappointing.     You guys have a big issue here and until it is fixed, many of us will lose a ton of money.       ... View more

How amazing is it that the support community text box works perfectly?   Irony in action!   Anyway, a possible work around while CC fixes this is as follows:   What I am doing is setting up the structure and fields of the email and adding in pictures and such.  Then, I am typing up the text of the email in microsoft word and cutting and pasting into the email and then editing and formatting etc...   Not optimal, and def not for the price we are paying, but should keep us all in business while CC goes ahead and fixes this.  Oh, and we should all get 50% discount because of this issue affecting our productivity.   ... View more

I think it is time for Constant Contact to come clean about this and tell us what happened and what they are doing about it.   So far, many new people are posting their grievances about this and we have gotten no real response other than the typical canned responses.  Not even any "damage control".     It just comes across like CC is just ignoring this problem and letting the people who are having the issue walk because it would take too much effort and expense to solve the problem.     The last response here was a month ago.  And that response was just a repeat of the same question that was asked two times before.  We were initially told that it was "not a common problem",  then they acknowledged they were able to duplicate the problem and then stopped responding while half a dozen new people posted about this issue.  And yet, no solution, no statement, no explanation.     CC has pretty much abandoned us and moved on.   Start getting refunds, folks.  This is NOT what we are paying for.  Constant Contact has a real serious situation and their lack of communication shows us exactly how much of a priority they think this is.   ... View more

Looks like this is, in fact, a very common issue.     Let's get some updates about how CC is trying to fix this issue.   ... View more

Thank you for your response.   Whether or not this happens with a brand new template is not the issue.  If this is due to us adding content, then it defeats the purpose of adding any content to begin with.   Emails are read based on having valuable content.  We can't send out spammy emails that are just a few lines because CC has technical issues when adding new content!   This issue needs to be fixed.  Right now, I am typing in a word doc and then adding to the email.  This is not what we are paying for and my hope is that this is a top priority for CC at this time.     Let's get it fixed.   ... View more

Yes, I am experiencing the same issue.  It was fine for a while and then in the past week or so it has been so slow it the lag has caused me tremendous frustration.  I've had to walk away numerous times from the computer.   The standard "what OS are you using" trouble shooting doesn't work, and never has with ANY computer or tech issue.  Low level tech support is really just here to screen user-error problems from real issues.   This is a real issue.  It is not "rare".  Three people are reporting this in the past week.  It is an issue on the side of CC, which we've seen before.     I can verify everything that Adam and Susan reported.   This is happening on Chrome, Safari, Windows 10, Windows 7, and everything in between.     Time for Constant Contact to get to the root of this issue and solve it immediately.  I hate to be like this, but in the end it winds up costing us time, which costs us money, and when there is a tech issue like this, I am certain that CC won't give us some sort of rebate either.  In any case, it needs to be fixed because it is hurting everyone at this point.     And the fact that I can type normally in this message box to complain about the issue is incredibly ironic.     Thanks for your time, and please forward my message to your engineering department.  let's hope they jump on this and FIX THE PROBLEM!         ... View more