About user513211

The wait is over...The support team finally replied today...This answer is priceless and pathetic:   Hello, I am following up to the issue you reported with the Tab key inconsistently behaving within the email. I apologize for any inconvenience this issue may have caused. The tab key is not a supported character or supported functionality within our email editor currently. We apologize this issue caused confusion regarding this functionality. At this time, the tab key is no longer functionable within our cross platform editor. If you have provided feedback on the ability to use the tab key to indent within text blocks, we assure you we are evaluating all feedback regarding this feature. If there are any additional questions or if there is a need for immediate assistance, please call into our support direct line. Thank you for using Constant Contact, Constant Contact Support Team   You have to love it - they broke another feature - they can't (or won't) fix it, so now it's a feature request.  Absolutely shameless.  Shaking my head.   My response:   Wow!     It took multiple months for you to confirm that you broke a feature that you didn't even know you had.   And rather than fix it, you just revised the specification to declare it unsupported.   That would be comical if it wasn't so pathetic.   Heck it's the TAB key....   just the TAB key...   I'm speechless   And you should be ashamed ... View more

Sooooo....over a month has passed....no updates at all....what does your "product team" actually do?  We are reaching the point where we have to decide if it is less work to switch to a new platform than to continue to redo our emails manually....maybe if we felt like anyone at Constant Contact actually cared, if would be a harder decision, but we as CUSTOMERS receive exactly ZERO support from Constant Contact...I mean are you all this bad on purpose?  Who honestly thinks you are doing right by the customer?  It's nothing less than shameful how we are treated...a platform that doesn't work and doesn't get fixed... ... View more

AGREED!  TOTAL DISASTER.  I'M HAVING TO REDO ALL OF MY CAMPAIGNS AND THE ABILITY TO INDENT IS GONE...JUST GONE.  HOW CAN YOU BREAK THE TAB KEY?  THAT REQUIRES INEPTITUDE ON A WHOLE NEW SCALE.  WHO IS PAYING THE OVERTIME TO REDO EVERY SINGLE CAMPAIGN? ... View more

Yes!  My account too.  Bulleted Lists?  How did they break that?  It shouldn't surprise me at this point - anything they can do to make the customer experience worse, that seems to be the default. ... View more

so the fix is coming when?  does anyone actually work on the code over there? ... View more

have you all noted - we are charged for sending to Suspended addresses EVEN THOUGH NO EMAILS ARE SENT.  That's not suspicious.  Charging us for emails that are not actually sent?  That doesn't seem legit.   Exporting contacts is broken today.  So even if I want to save my "suspended" contacts, since a non-zero quantity of them are still valid despite what Constant Contact alleges, I can't export and then delete those contacts.  So i'm being forced to pay to email to contacts that are not actually being sent any actual mails, and I can't fix it since contact management is broken.  How many bugs are there in contact management anyway?  If it's anything like the rest of the site, numerous known and numerous unknown bugs certainly...   ... View more

Exporting contacts is broken today.  So even if I want to save my "suspended" contacts, since a non-zero quantity of them are still valid despite what Constant Contact alleges, I can't export and then delete those contacts.  So i'm being forced to pay to email to contacts that are not actually being sent any actual mails, and I can't fix it since contact management is broken.  How many bugs are there in contact management anyway?  If it's anything like the rest of the site, numerous known and numerous unknown bugs certainly... ... View more

have you all noted - we are charged for sending to Suspended addresses EVEN THOUGH NO EMAILS ARE SENT.  That's not suspicious.  Charging us for emails that are not actually sent?  That doesn't seem legit. ... View more

We are going on what 6+ months now and these two major bugs still have not been fixed.  The toolbar dances around, is usually off the page, certainly nowhere near the text being edited.  Pasting even plaintext scrolls the entire page STILL.  Do you all have any developers left or what?  You continue to insult us by calling these feature requests.  These are bugs introduced with your "NEW" editor.  Are you actually EVER going to fix these?  No updates in 6+ months of complaints and hassles.  Stop "GATHERING INFORMATION".  Just fix the dang bugs.  Why is that too much to ask????? ... View more

Strange that in another post you all removed the thumbnails to "reduce server load during the holidays". Again, the USER is always your last priority. For shame... ... View more

The Developers turned them off? Seriously? People use them. Do you all ever consider the USERS? The PAYING Users? Interesting that the other time this was reported recently the answer was totally different, and it was a bug in the system. Which is the accurate situation? You know what? Who cares which explanation is correct? Just turn them back on because WE USE THEM! ... View more

You are snowjobbing us.  How many users have to report the same issue before you stop with this case-by-case nonsense.  Many many people are reporting these issues.  And many many more are suffering and not bothering to report them.   (Let's be honest -  your track record for bug fixing is abysmal).   Stop with the bromides and the BS, and just get these things fixed already.   Everyone on your end is aware that THESE ARE KNOWN ISSUES.   That should be enough. ... View more

Here you can find bromides and the occasional workaround, but most of the bugs have been verified repeatedly, and there is no indication of when they will actually get addressed unfortunately.  I typed a whole paragraph today before the text showed up on my screen and then had to scroll to where the text wasn't visible in order to adjust the formatting.  I wish they would just fix the bugs.  I still don't understand how this got released to Production.  Unfortunately, no solutions have been presented, and generally they deny the problems even exist until they are pressed, as THESE ARE KNOWN ISSUES.     My productivity has nose-dived as a result and I really don't feel that anyone at Constant Contact actually cares unfortunately.     JUST FIX THE BUGS ALREADY.  PLEASE. ... View more

I'm not sure what is my frustrating -   The delays between when I type in a text box and the text actually appearing.   OR The denials that there is anything wrong with the platform (despite confirmation that these are KNOWN ISSUES).   I concur with all bugs listed above (as do the majority of posts in this forum).   JUST FIX THEM ALREADY.... ... View more

For example,   Pasting (even in the same block) scrolls the entire page.   The text format toolbar is typically off the page and inaccessible.   Image handling was changed for no apparent reason from the last editor.   Images are not accessible from the sidebar, if you scroll to the bottom, it ends, despite many many more images being in my account.   Chat customer service is totally unresponsive.   Shall I continue? ... View more

Sure, scroll down on the left of an email and not all of the pictures are accessible.  Eventually you reach the end of the pictures in the sidebar before you get to the end of the pictures.   It is even worse on the image library page, you have to click and click and click Show More, but eventually it craps out before getting to the end of your library.   It is also switches from All Images to Recently Added on its own without warning.     The image management interface is generally clunky and frustrating and it is easier to upload the pictures again than try to search for them.   So, yes, they are counting against the quota, despite there being no way to actually access them.   Is that clearer? ... View more

I see the same issue as well.  Every campaign, every day.  PLEASE don't go messing with my campaigns to confirm it.  Take my word for it.  I do not need any additional problems with Constant Contact caused by techs messing with my campaigns.  I was hesitant to even confirm this, but the bugs are so bad, I had to acknowledge suffering from the same issue. ... View more

Y'all are missing the point.  They don't want the developers to be bothered by us users.  Feedback goes here in a forum, not to the developers.  The developers have to live in their own protected bubble releasing new features that no one asked for, that haven't been tested, all the while ignoring the existing bugs. ... View more