About MichelleG79

Thank you for providing that information. We'd like to gather some specific information to see if we can narrow it down to some specific programs or a browser setting. It's a bit complicated to conduct the troubleshooting through the Community.    Please email us at communitysupport(at)constantcontact(dot)com with the subject line "Outlook Image Issue Information" and include as much of the following information as you can (the more the better):   Your username The names of some affected email campaigns, as listed on the Campaigns tab Email client/program type and version. Here's how to find the version of your affected email client: 2003, 2007: Help > About Microsoft Outlook 2010: File > Help 2013, 2016, 2019, 365: File > Office Account If using Outlook webmail, please include the browser type and version. Most browsers list their version under Help > About. What is the exact behavior of the images? Red X, "Linked image can't be displayed" message, "Right-click here to download pictures" message, etc? Rough timeline of events, if known. Did it work previously? If so, when did the problem start? Does it seem to be all campaigns or just specific ones? If you have an email that used to successfully display images, does another test or resend still look good, or is it also affected now Screen shot of the issue in the email client If possible, save the email as a file and attach it to the email.  In Outlook Desktop, open the email so that it's in a separate window. Next, click File > Save As. > Outlook Message Format - Unicode (*.msg). HTML is also fine. Once we receive the information attached, we will forward it to a team that will gather all of the information and further address the issue. ... View more

Hi @MichelleG79 ,   I checked your account, and advanced search worked just fine when I was testing in it. I was able to use select-all to only select the library files that'd already been revealed, and un-select on an individual basis. I was also able to select on an individual basis. With the sheer amount of files, the situation is that it might take more than a few seconds to search up everything, depending on what parameters you set for the advanced search.     I will concede that the "349" results in incorrect, and is likely an issue of the search functionality being overloaded, based on my search date range. Accurate numbers show when I do smaller date ranges, such as a week at a time or a month at a time. There were hundreds of files uploaded in the final week of 2022 alone, so I would definitely recommend doing smaller date ranges as you begin purging older files, to make the work more digestible.   Going forward, it may be best to utilize folders while initially uploading your files, if you'd like more fine-tuned management of your library files. Between folders and subfolders, you may find it easier to track down and manage the files you're wanting to, especially for the sake of purging (i.e. label files based on month/year they're being used).   If you're needing 1:1 guidance and assistance on clearing out / mass-exporting your library files, I'd advise calling our general support so they can work live with you, or collect the necessary details on what you're trying to accomplish.   _______ Regarding the editor, it's working fine on my end when I tested in your account, and worked fine when I tested in my own account on both my work and personal devices. That said, I did have some issues loading up one of your CPE emails initially because, quite frankly, it was longer than literally any other email I've worked on or received.   If you're going to be sending entire catalogues in a single email, rather than curated content based on specific lists, I have some recommendations to reduce the sheer email length (and thus the bandwidth necessary to operate): include the catalogues as PDF links, or host them directly on your site, and link to your main site in the email. Keep in mind that longer emails are likely to get clipped past a certain point in many email programs/apps, and absolutely will in the most popular email programs / apps (Apple, Gmail, etc.). Extremely long campaigns result in increasingly more bandwidth being utilized to display the email, and to maintain autosaving in the editor. Too much, and it can cause severe lag or outright crashes, depending on your browser, internet provider, or device.    For more info regarding email length recommendations, I'd advise checking out this article.    _______ Otherwise, we have premium services, if you're wanting to contract one of our employees to work for you - managing the library, creating campaigns, etc. If you're interested in these services, make sure to check out this page for more info, or call our general support to ask about the Marketing Specialist or Manager services. See also: Connectivity Troubleshooting FAQ Inserting text links Inserting image links Inserting button links ... View more