About Amanda_G

Amanda_G · ‎02-28-2022

Hi @RonaldA338 , Here is an article that details what web browsers are compatible with Constant Contact at this time.

Amanda_G · ‎02-28-2022

Hi @red_dirt , We do not currently have the ability to layer images on top of each other, but I will certainly pass along that feedback for you. What you can do is upload both images into your library, and put one as a sticker over the other one using the image editor.

Amanda_G · ‎02-28-2022

Hi @AccountA5 , I understand what you are wanting to accomplish, but unfortunately our system will not send to role addresses, as it is against our terms and conditions. The reason being is that it's impossible for us to verify whether or not you have permission to email all of those contacts that are attached to that role address. Furthermore, our billing is based off of the number of contacts in your account, so it would be considered circumventing the billing system, though I completely understand that is not your intention. I hope that clear things up a little!

Amanda_G · ‎02-25-2022

Hi @MichelleB637 , I apologize that you are running into that! It looks like you've been with us a while, so it's possible that the Confirmed Opt-In email was turned on at a certain point, and then turned off. The contacts who never confirmed would remain in the Awaiting Confirmation status. The other time that status appears is when a contact unsubscribed from your email campaigns, and then a re-subscribe request was sent via that contacts profile. In either case, we may be able to send another request to that contact to opt into your campaigns. This would need to be done over the phone, so I would recommend giving our support team a call at 866-289-2101 for live, 1:1 support.

Amanda_G · ‎02-24-2022

Hi @LauraPatterson , Great question! There is no reason that the URL should not stay live after you send the campaign. It is considered permanent, so you do not need to worry about it being deleted. If for any reason you do need the campaign URL broken at some point, our higher level technical team can attempt to break the link if requested. To submit this request, please call our general support so they can confirm security permissions live with you, and submit the request the Tier 2 team.

Amanda_G · ‎02-24-2022

Hi @RickyB7 , Basically, DMARC and self authentication is the way to establish yourself to ISPs as a legitimate sender so you avoid ending up in spam. Here are a couple articles that might clear things up a little bit: 1. How DMARC alignment affects your Constant Contact account 2. DMARC reporting with self-authentication What I would suggest if you want a more in depth explanation is giving our Account Review/Delivery team a call. They are truly the experts on this subject. They can be reached at 1-866-433-8499 during the following hours: Monday-Thursday: 6 a.m. - 8 p.m. MT or 8 a.m.- 10 p.m. ET Friday: 6 a.m. - 7 p.m. MT or 8 a.m. - 9 p.m. ET Saturday - Sunday: 8 a.m. - 6 p.m. MT or 10 a.m. - 8 p.m. ET

Amanda_G · ‎02-24-2022

Hi @LorenB39 , You are correct, only the lead generation landing page has the ability to offer an e-book download at this time. If you wanted to use a Pop-Up form or an Inline form, I would recommend setting up a welcome email that is sent immediately upon signup, that includes a document link to download the e-book.

Amanda_G · ‎02-23-2022

Hi @WOFR , Thanks for reaching out! The location is required, so your workaround idea is correct. That is a great way to accomplish it. Another thing I sometimes suggest is to have people just put their website address in the Online Event Location, and have something in the description that lets registrants know that you will be emailing out the Zoom link prior to the event. Either workaround will work, so whichever one works best for you is great.

Amanda_G · ‎02-17-2022

Hi @CherylM67 , I certainly apologize that you are running into this! Just to confirm, this is through a lead generation landing page, and not through the form on your website, correct? I know you mentioned it was only on your end, but I did go ahead and test it out on my end too, and it's not returning any kind of error for me. Are you able to disconnect from your current network/WiFi, and connect to a different one or use data to see if the issue still occurs? If that fixes it, it could be a network issue. I'd recommend safelisting Constant Contact's domains and IP addresses within your security system to see if that helps.

Amanda_G · ‎02-17-2022

Hi @LindaB99 , You are definitely free to create images in Canva and upload them to Constant Contact using the Canva integration. I do see people doing this quite often. You do want to be aware that once it is uploaded into Constant Contact, it is an image. Any wording or styles on that image cannot be changed inside of Constant Contact, and would need to be adjusted in Canva and reuploaded. You also want to make sure to add a text block of some kind inside the email, because single image emails should be avoided. They have more potential of being recognized as spam by the various email clients.

Amanda_G · ‎02-16-2022

Hi @CindyG421 , I do apologize. It does appear that this is a defect in the system that our engineering team is aware of and working to fix. I can certainly have them reach back out to you with any updates or resolutions we have on it. In the meantime, if the Download & Print option is not working, I would suggest first downloading and saving the email as a PDF, and then printing from there. You can also try printing the email using the FireFox browser, as we have seen people have success that way as well.

Amanda_G · ‎02-16-2022

Hi @FPCNapa , I apologize that you are running into this! When inserting an image, are you seeing the horizontal or vertical pink line appearing before dropping the image? Or a pink shaded box? If that line or box is not visible, the image block is not being dropped in.

Amanda_G · ‎02-11-2022

Hi @MelissaM273 , Unfortunately the unsubscribe form is not customizable. We do this to keep compliant with anti-spam laws. You can, however, edit the Update Profile form. I always suggest customizing this form, if you are wanting to give your contacts the option to opt in and out of certain lists.

Amanda_G · ‎02-10-2022

Hi @MichaelA5287 , At this point in time, we do not have the option to insert anchor links into an email campaign. The reason being is that almost every mobile email client doesn't have support for anchor links, and almost half of the most commonly used email clients are mobile. With this in mind, support for anchors would be highly inconsistent. For others who come across this post, we have a feature request open to implement anchor links. While we do not have plans to reintroduce them because of the points listed above , if there is enough interest, we can reopen the idea for consideration. For others who come across this post, please comment or vote on the link above instead of commenting here. Our Product team regularly reviews our Feedback boards more than our support area.

Amanda_G · ‎02-09-2022

Hi @GalenA03 , I completely understand. Deleting and re-adding the contacts will not alter the data, such as the engagement history of the contact, so you should be okay to purge the list as long as you are not completely unsubscribing the still-active contacts. Another option is to get a list of the people who have left the company, and upload them as unsubscribed. You should be aware, however, that you will not be able to add them back in yourself if they are unsubscribed. The contact would need to re-subscribe manually if they ever returned to the company.

Amanda_G · ‎02-09-2022

Hi @HistoryCenter , Currently, the average industry rates are, as you said, a small subset of what we allow when you choose your business type. The industry average on your Reporting page does update to be more accurate than the one in the Knowledge Base article you are referring to. It's possible that your industry is not included on the article at all. I would recommend going off of the industry average rate that you are able to see on the reporting page for each of your campaigns.

Amanda_G · ‎02-09-2022

Hi @ZubyJ , The best way to find out which contacts are active and inactive is to run a segment. Segments allow you to find out what contacts have or have not been opening your emails based on a timeframe that you specify. Once you have that segment of contacts, you can manage that segment by deleting or attempting to re-engage those contacts.

Amanda_G · ‎02-03-2022

Hi @MacEgel , I took a look at your campaign, and I'm not sure I see the exact block you are referring to. You should be able to change the background of any block inside your email campaign, but it sounds like you might actually be using a divider block rather than a spacer block. They often look very similar. You can drag another divider block in from the Build bar on the left hand side of your screen. I hope that helps, but if not, I would maybe recommend giving our support team a call at 866-289-2101 so that they can look at the campaign and block with you live and 1:1.

Amanda_G · ‎02-02-2022

Hi @OCFP , I completely understand, and I spoke to my technical team on your behalf about this. It does appear that the code on your web page has been altered since it was copied from Constant Contact. Since the code has been altered on your end, we unfortunately can't do a whole lot to troubleshoot it. I would recommend maybe reaching out to a web developer if you work with one, or possibly your web host, as it's very possible that they may have some ideas on this.

Amanda_G · ‎02-02-2022

Hi @KristiS4 , This is a great question. At this time, we do not have the ability to remove contacts who have already been present in the list for certain Automation triggers without doing it manually. For example, if you are using the "when a contact opens an email" or "when a contact clicks a link" trigger in the Automation platform, the contacts will receive the rest of the emails in the series if they open the email or click on the link, regardless of whether they have been a part of the list previously. However, if you are using an automated Welcome email, it will not be sent to anyone who has been in your contacts list previously. Similarly, the Automation trigger "When a contact joins a list" will only send out to the contact the first time they join that specific list. So if they were previously part of that list, they will not receive the series unless you opt for them to.

Amanda_G · ‎02-01-2022

Hi @RonH227 , I would advise removing the formatting from the text you are putting in the text block, prior to pasting it into Constant Contact. If that doesn't fix the issue, I would recommend giving our support team a call at 866-289-2101 so that they are able to troubleshoot it with you on a live, 1:1 basis. They might be able to do a screen share with you to pinpoint the issue a bit better as well.

Amanda_G · ‎02-01-2022

Hi @JMWTPFO , I certainly apologize that you are running into that. It could be a defect in the system that our engineering team is aware of, and working to fix. I can have them follow back up with you once that is resolved. For now, we do have some workarounds that you can try. The first is to switch the file type, and then switch it back to PDF. On the left, under the drop down menu for the file type, select a different file type and wait for that to load. Then, switch back to the desired file type. You should now be able to download. Sometimes this results in a white screen. If that is the case, you can still download, and the email will be saved properly. If that doesn't work, another workaround we have is to go to the Email Details page, and under More Actions, select Print (this may generate an error message, wait a few seconds and it will go away). On the left side use the menu to select "Save as PDF".

Amanda_G · ‎02-01-2022

Hi @JeffT80 , Are you just trying to drop the signature image below the text? You should be able to drag the image right underneath the text you have in there. You will want to make sure you see the pink horizontal line going all the way across the email before dropping it. You can then align the image to the left, right, or center of the page.

Amanda_G · ‎01-28-2022

Hi @CharlesB27 , That is a great question. At this time, the button feature and the contact details feature do not function together. The only way to pull in dynamic content is via the insert contact details option in the editor. There's not a way to link the contact details either - but most browsers/email clients automatically link URLs when they are received. If you'd like to try creating dynamic links, those should function better with the button, but you might have to restructure things a bit. Here is a guide on how to use dynamic links within the system.

Amanda_G · ‎01-28-2022

Hola @user739502 , Para obtener ayuda con los correos electrónicos de códigos personalizados, deberá comunicarse con nuestro equipo técnico. Llame a nuestro equipo de soporte al 866.289.2101 y podrán dirigirlo al departamento correcto.

Amanda_G · ‎01-28-2022

Hi @MicheleW93 , That is a great question. At this time, we only have the option to view the click reporting by email campaign. You can certainly go into an individual email campaign and see everyone who clicked on a specific link within that email, but that would have to be done campaign by campaign. For the future, I would suggest using click segmentation for the clicks you want to track for a specific link. This would be added on to a link inside of your campaign, and every contact that clicked that link would be put into a list you create. This would make it very simple to keep track of those contacts.

Amanda_G · ‎01-27-2022

Hi @InterfaithCoalition , Great question! Are you using the Constant Contact Salesforce integration, or are you exporting your contacts from Salesforce and importing them manually? If you are using the integration, you get the option to import all of the contacts, all of your leads, or all of the contacts and leads from a Salesforce campaign. At this time, there is not a way to pick and choose specific contacts, as the sync is automatic based on what time interval you set up. If you are exporting them from Salesforce and importing them manually, I would suggest removing the contacts you do not want to import from the excel sheet, before you import them into Constant Contact. It would be easiest to do this in excel, before they are present in the Constant Contact account.

Amanda_G · ‎01-27-2022

Hi @RandyM1115 , Good question! You should be able to add certain special characters into the editor. I have seen success when people copy/paste the special characters from places such as a word document into the campaign. The editor does support certain special characters, but I cannot speak to whether or not all of those special characters will be supported by the various email clients (Outlook, Gmail, AOL, etc.) so you may want to try testing the email to a few different platforms before live sending it when adding those in.

Amanda_G · ‎01-26-2022

Hi @CorinaS19 , Unfortunately, we do not have the ability to do that at this time. The file must be hosted online in some capacity. However, you can certainly use a third party image hosting program, such as on your Google Drive, and insert the image using an image URL.

Amanda_G · ‎01-26-2022

Hi @user543994 , Great question! Although we do not have a feature to merge tags at this time, this can still be pretty easily accomplished. All you would need to do is go into your Tags, and create a new tag. After that has been done, you can go into each existing tag, and add the newly created tag to those existing tagged contacts. That way, both sets of existing contacts would both be tagged with the new tag, and merged. You can then go in and remove the previous two tags.

Re: Web browsers supported by Constant Contact

Re: placing a png "in" a photo

Re: Can we send email to allstaff distribution lis...

Re: Contacts in the Awaiting Confirmation status

Re: How long does the URL for a campaign stay live...

Re: "Your message failed the DMARC verification" -...

Re: Gated content & directing visitors to our webs...

Re: I do not want the Zoom link in the Confirmatio...

Re: reCAPTCHA Connection

Re: Canva & Constant Contact

Re: Pictures not showing when printing

Re: Unable to add an image

Re: Customize message on unsubscribe form

Re: link button to a section on a page

Re: Contact Removals

Re: Average industry rates vs industries available...

Re: Tutorial: Manage your contacts and lists

Re: Two- column spacers

Re: Contact fields not displaying on website

Re: How to branch an automated campaign

Re: Underline text will not save

Re: PDF download is not working

Re: Adding and aligning images in text

Re: Adding a Button to my email that takes each su...

Re: Imagenes

Re: Would be helpful to be able to extrapolate all...

Re: Connect your Constant Contact account with Sal...

Re: Using special characters in your emails

Re: File Size

Re: Merging Tags