The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.
You are only billed for your Active contacts. For this reason, we also recommend regularly removing people who do not engage with your content and deleting or unsubscribing bounced addresses.
When a contact uses the SafeUnsubscribe link at the bottom of every email received, they are taken out of all lists and set aside in your contacts. We maintain the list of unsubbed people on your account for your own information. This way, if they change their minds and reach out to you to be resubscribed, you can resubscribe them. Additionally, if you re-upload an unsubscribed contact, even after deleting them, they will go right back into the unsubscribed area. As such, we do not charge you for unsubscribed contacts, as they are not Active.
For more information, I'd recommend checking out this article on unsubscribes and what to do with them.
If you have any additional questions or concerns, feel free to reply to this thread or open a new one, and we'd be happy to assist.
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Although I expect more, I understand if there is no other route for my statement than the usual feedback channel. However, something that might benefit Constant Contact is to recognize and distinguish in the feedback process between what users truly suggest as feature requests, and what we complain about as feature or programmatic failures. These are two different phenomena, and your recognizing that might help you better prioritize design changes to the system. And maybe you already do that, but you're not transparent about it. But you should be, because you see the frustration and impatience of users who ask what's up with a fix for something like "View more campaigns," yet you offer no public information about what plans or programming are in progress to ameliorate a problem that is wasting--collectively--thousands of hours of user time and, therefore, tens of millions of dollars in user wages that could be spent more productively. Michael
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